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In some cases your entrants will not be able to see the section where they should enter their credit card details as shown below
This is usually due to the browser or software enabled on their computer
The payment details box is an ...
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This is another common set up error that stops people from being able to register for your event. You will find that your entrants are able to select their entry type and enter their personal details before they are taken back to the event home page...
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When taking registrations for an event there are certain things that need to be set correctly in order for the registrant to be able to pay. One common setting that is overlooked is turning the entry types to active
If the entry types are...
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If you have a member record where you cannot change the Member Type associated to that individual this is caused by a member transfer.
When a member is transferred to a new club their entire member history is moved with them, the new club...
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There are times when the points tally in your ladder are not adding up as they should. This is generally an error caused by the points system having been edited since the fixture was generated
To fix the above scenario please follow the b...
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There are different settings that you can use within the competitions online portal to make administering or even just following your team easier
Select a Team or Competition as a Favourite
One of the more useful and commonly use...
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There are sometimes cases where the match results or results for individuals are not displaying as they were entered into the portal. This can be easily fixed by an association or competition administrator using the following steps
Go...
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You will find that there are times when the bye points do not calculate the way you have set them to. There is a quick and easy way for administrators to correct this and this is outlined below
Select Competitions from the top menu ...
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There are three different competition types that you can choose from and these are listed below along with some of the expected behaviours of each competition type
Standard Competitions
Standard competitions are the basic c...
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If you wish to delete a fixtured round or game you will need to ensure that certain criteria is met
You need to ensure the competition is Offline
You need to ensure that the round or game is not published. This ...