Quick Steps: Shop > Order Management
When orders are placed through the Shop page they are automatically placed in the Outstanding status. Sometimes you will then need to cancel an order. This can be done by changing the status of the order, and you will then be able to process a refund for that order.1. Within the Management Console, select Shop from the top menu, then Order Management from the left menu. 2. Find the Order that you want to change the status of. 3. Click on the dropdown menu under Status and change this from Outstanding to Cancel Order.
4. The Order will then move into the Cancelled area.
Note: Orders that have been set to Completed cannot then be cancelled. Only orders that are in Outstanding, Part Packed and Ready for Dispatch can be cancelled.