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  • Contact Us
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  • Home
  • Glossary
  • Noticeboard
    • IMPORTANT: Update to OST System - Display of Passwords
    • IMPORTANT: Update to Classic System - Display of Passwords
    • IMPORTANT: Update to Classic System - Member Search Field Functionality
    • Browse Button Not Appearing in Classic Console
    • Updating your Website Links to 'SportsTG'
    • Update On Braintree Fraud Protection
    • Important Updates On Our New Brand
    • Change in Support Phone Number
  • Membership
    • Classic
      • Setting Up Your Membership
        • Step 1: Setting up the Member Options
        • Step 2: Setting up the Subscription Options
        • Step 3: Adding Custom Fields
        • Step 4: Member Types
        • Step 5: Setting Up Subscriptions
        • Step 6: Registration Declarations
        • Step 7: Members Portal Setup
        • Step 8: Testing the Members Form and Setting it Live
        • Step 9: Linking to the MemberDesq Portal
      • Members
        • Dashboard
        • Members Listing
          • Member Records
          • Member Statuses
          • Adding a New Member
          • Linking Members
          • Merging Member Records
          • Viewing Member History and Notes
          • Making a Member Financial
          • Making Members Financial - Linked Members
          • Deleting a Member
        • Member Types (Default)
          • Adding a Member Type
          • Viewing Members by Member Type
          • Transferring Member Types
          • Viewing Unattached Members
          • Adding a Member Type to a Member Group
          • Adding a Member Type to a Distribution List
        • Member Groups
          • Adding & Amending Member Groups
          • Adding/Removing Members from Groups
          • Bulk Removing Members from a Group
        • Member Qualifications
          • Member Qualifications - Adding, Copying, Editing
          • Attaching a Member to a Qualification
        • Distribution Lists
          • Adding a Distribution List
          • Copying a Distribution List
          • Adding Members to a Distribution List
          • Sending Email via Distribution List
          • Unsubscribing Members from a Distribution List
          • Allowing Members to join a List
        • Send Email
          • Sending Emails To Members
          • Including Member Information in Emails (Merge Fields)
          • Adding Attachments to Emails
          • Using Campaign Management & Understanding Statistics
          • Campaign Monitor (if enabled)
            • Logging into Campaign Monitor
            • Creating a distribution list for Campaign Monitor
            • Remove subscribers from a distribution list in Campaign Monitor
            • Sending an email through Campaign Monitor
            • Viewing the analytical report from the sent campaign
          • Troubleshooting Guides
            • Emailing blocked servers
            • Sending Emails From Yahoo Email Addresses
            • Why am I Recieving High Bounce Rates for my Email Campaigns
        • Export
          • Member Exports
          • Creating an Export Template
          • Exporting Notes
          • Exporting Qualifications
        • Query Builder
          • Building a Query
          • Editing a Query
          • Building a Query to find New Members
          • Using Queries to Append Members to a Group or Distribution List
        • Registration Declarations
        • MemberDesq
          • Adding a MemberDesq Portal
          • Customising the MemberDesq Portal
          • Narrative Entry Box Title
          • Adding a Custom Page
          • Add Merchandise to Membership Checkout Process
          • Testing a Portal to go Live
        • Network Search (if enabled)
          • Understanding Network Search
          • Network Search and Member Transfers
          • Approving a Transfer
          • Transferred Member Records
        • Options
          • Member Number Allocation
          • Managing Membership Numbers by Member Type
          • Duplicate Verification for Members
          • Creating Note Types
      • Subscriptions
        • Generate Subscriptions
          • Generating a Subscription
          • Generating a Single Subscription
          • Generate Subscriptions - Member Group
        • Manage Subscriptions
          • Understanding Manage Subscriptions
        • Transactions
          • Dashboard
          • Unpaid
            • Pay An Unpaid Transaction
            • Cancelling Unpaid Subscription - Single
            • Cancelling Unpaid Transactions in Bulk
          • Paid
            • Resending a Payment Receipt
            • Cancelling and Refunding a Transaction
          • Cancelled
            • Refunding a Transaction
          • Refunds Listing
            • Viewing Refunds
          • State Payments (if applicable)
            • State Payments (if applicable)
          • Club Payments (if applicable)
            • Club Payments (if applicable)
          • State/Club Payments Received (if applicable)
            • Tiered Organisations Payments Received
          • Payments Received
            • Viewing Payments Received
          • Settlement Reports
          • Export Templates
            • Creating a Transaction Export Template
        • Instalments
          • Introducing Instalments
          • Schedule
            • Understanding Instalment Statuses
            • Viewing Scheduled Instalments
            • Exporting a Sceduled Instalment Report
            • Updating a Credit Card for Scheduled Instalments
            • Processing Rejected Instalments
            • Managing Rejected Instalments
            • Making an Instalment Schedule Inactive
          • Recurring
            • Understanding Instalment Statuses
            • Viewing Recurring Instalments
            • Exporting a Recurring Instalment Report
            • Updating a Credit Card for Recurring Instalments
        • Subscriptions - Types
          • Introducing Subscription Types
          • Adding a Subscription Type
          • Editing a Subscription Type
          • Copying a Subscription Type
          • Setting a Subscription Type Online
          • Ordering Subscription Types
          • Creating an Instalment Schedule
          • Rolling over a Subscription Type
          • Customising Transaction Receipts
          • Setting up Parent/Guardian Approval
          • Setting up Auto Reminders
          • Distributing Subscription Types
          • Exporting Subscription Types
          • Archiving Subscription Types
        • Subscriptions - Categories
          • Introducing Subscription Categories
          • Adding a Subscription Category
        • Subscriptions - Tags
          • Introducing Subscription Tags
          • Adding a Subscription Tag
        • Options
          • Changing Absorption Rates
          • Financial End Date Options
          • Setting up Tax Options
          • Automatic Members Advice Email
      • Classic Membership - Troubleshooting Guide
        • When will Member Number be applied?
        • Cannot edit a members Member Type in their record
        • How Do My Members Change Their Payment Details
    • OneSport
      • Getting Started
        • 1. Logging In
        • 2. Setting Up the Membership Portal
        • 3. Setting Up Questions
        • 4. Setting Up Forms
        • 5. Adding a Member Type
        • 6. Adding a Subscription Type
        • 7. Absorption Rates
        • 8. Submitting Bank Details
      • OST Members Dashboard
      • Members
        • Activating all Online Members in Bulk
        • Adding a New Member
        • Adding Member Links
        • Cancelling a Subscription from the Member Record
        • Generating Subscriptions for Members
        • Member Listing Filter
        • Member Status
        • Member Subscription Information
        • Members Transactions
        • Multiple Registrations within different Organisations
        • Multiple Registrations within the same Organisation
        • OST Merging Member Records
        • Pay Outstanding Subscriptions from the Membership Portal
        • Paying and Activating a subscription from the Membership Portal
        • Refund a Transaction
        • Unlinking Members from Primary Account
        • View, Edit or Delete a Member Type
        • Viewing Member History
        • Viewing the Member Record
        • Exports
          • Basic and Full Member Exports
          • Exporting Member Groups
          • Active Subscriptions Export
      • Member Types
        • Adding a Member Type
        • View, Edit Or Delete A Member Type
        • Archiving A Member Type
        • Unarchiving A Member Type
        • Removing A Member Type From A Member Record
        • How Do I Set Up Membership Number Options?
        • Member Form Export
      • Member Groups
        • Creating Member Groups
      • Subscription
        • Subscription Categories
          • Creating a Subscription Category
          • Setting a Subscription Category to display on the Membership Portal
          • Syndicating or Distributing a Subscription Category
          • Removing a Subscription Category from Display
        • Subscription Types
          • Adding a Subscription Type
          • Subscription Types Without A Fee
          • Absorption Rates
          • Syndicating Vs Distributing Subscription Types
          • Assigning a Subscription to a Subscription Category
          • Removing an Individual Subscription Type from a Subscription Category
          • Archiving A Subscription Type
      • Financial
        • Cancel & Refund A Subscription
        • Cancel Unpaid Subscriptions On Bulk
        • Export Refund Listing
        • Pay & Activate A Subscription
        • Paying A Subscription From Subscription Listing
        • Payments Listing
        • Resending A Payment Receipt
        • Settlement Report (PDF) and Export (CSV)
        • Subscriptions Export
      • Email Management
        • Distribution List Set Up
        • Adding And Unsubscribing Members
        • Adding / Removing Members From A Distribution List
        • OST Email Merge Fields
        • Sending An Email
        • Sending An Email Via Member Group
        • Copying HTML From Classic To One Sport Technology
        • Troubleshooting Guides
          • Why am I Recieving High Bounce Rates for my Email Campaigns
          • What is a Soft Bounce / Hard Bounce / Opt Out?
          • Best Practice EDM Specifications
          • Reducing Bounce Rates for your emails
          • Sending Emails From a Yahoo Email Address
      • Portal Options
        • Setting Up The Membership Portal
        • Additional Pages
        • Membership Numbers
        • Turning Off Member Portal 'Register' Button
      • Transfers
        • Understanding Network Search
        • Requesting A Transfer
        • Approving A Transfer
        • Rejecting A Transfer
        • Applying A Filter To The Transfer Listings
        • Exporting The Transfer Listing
      • OneSport Membership - Troubleshooting Guide
        • How Do I Add Another Administrator To Access My Club's Database?
        • Where Do I Locate A Members Financial End Date?
        • How Do I Access One Sport Technology (OST)?
        • Why Do Members Have To Have An Email Address?
        • What Are The Supported Internet Browsers?
        • Why Doesn't A $0.00 Subscription Type Display On The MemberDesq Portal?
        • How Do My Members Change Their Payment Details
  • Shop
    • Classic
      • Order Management
        • Changing the Status of an Order
        • Resending Order Confirmation Emails
        • Viewing Orders
        • Filtering Shop Orders by Date
        • Printing Packing Slips
        • Adding a Note to an Order
        • Emailing a Customer
        • Editing an Order
        • Exporting Orders
        • Completing an Order
        • Mass Update of Order Status
        • Cancelling an Order
        • Issue Refund
          • Processing a Refund
          • Refunding a Cancelled Order
        • Refunds Listing
          • Viewing Refunds
        • Settlements
          • Viewing Settlement Reports
        • Create Order
          • Creating an Order
        • Pending Orders
          • Pending Orders
      • Products
        • Products
          • Activating Products
          • Adding a Product
          • Editing a Product
          • Adding Images to a Product
          • Setting the Was Price
          • Setting Up the Units Grid
          • Copying a Product
          • Deleting a Product
          • Setting Up Member Pricing
          • Adding a Custom Field to a Product
          • Setting Sold Out Items to Display
          • Categorising Products by Gender
          • Exporting Products
        • Product Categories
          • Adding a Product Category
          • Editing a Product Category & Subcategory
          • Transferring Product Categories
          • Adding a Slideshow
        • Product Subcategories
          • Adding a Subcategory
          • Editing a Product Category & Subcategory
        • Product Reviews
          • Introducing Product Reviews
          • Responding to Product Reviews
      • Analytics
        • Dashboard
          • Using the Dashboard
        • Transactions Analysis
          • Using Transactions Analysis
        • Sales Analysis (Product)
          • Using Sales Analysis
        • Sales Analysis (Size/Colour Breakdown)
          • Using Sales Analysis
        • Orders Heat Map (Global)
          • Using the Orders Heat Map
        • Orders Heat Map (Aus)
          • Using the Orders Heat Map
      • Shop Settings
        • Options
          • Introducing Shop Options
          • Shop Options
          • Other Options
          • Setting up Conversion Tracking
          • Members Options for Shop
          • Customising Member Login Text
          • Customising Shop Receipts
          • Setting Up Pagination
          • Pop Up Window
        • Facebook
          • Facebook & Mobile
        • Mobile
          • Facebook and Mobile
        • Postage Settings
          • Setting Postage Options
        • Additional Information
          • Additional Information
        • Help Centre Topic Groups
          • Adding a Help Centre Topic Group
        • Help Centre Topics
          • Adding a Help Centre Topic
      • Marketing
        • Promotions
          • Setting Up a Promotion Code
          • Setting Up Unique Promotion Codes
          • Uploading Promotion Codes
        • Discounts
          • Setting Up Discounts
        • Bulk Buys
          • Setting Up Bulk Buy Promotions
        • Free Postage Campaigns
          • Setting Up a Free Postage Campaign
      • Classic Shop - Troubleshooting Guide
        • How to Deal With International Orders and Suspect Transactions
        • Shop Window
        • Image Specifications
        • How Do I Test My Shop And Set It Live?
        • How do I Change the TimeZone that is Set in my Shop?
        • What Is A Meta Tag And How Can I Use It On My Shop Page?
    • OneSport
      • Analytics
        • Sales Analysis
          • Product Analysis
          • Sales Analysis
      • Order Management
        • Orders
          • Order Status
          • Viewing Orders
          • Updating Shipping Information on an Order
          • Adding Notes to an Order
          • Updating Order Status
          • Refunding an Order
          • How to Filter Orders
          • Exporting Orders
          • Print Packaging Slips
          • Emailing Customers
          • How to Mark an Item as Paid for Payment on Invoice (if enabled)
          • Order Exports
        • Gift Vouchers
          • Viewing Gift Vouchers
          • Viewing Gift Voucher Usage
          • Reconciling Gift Vouchers Who Have Recently Purchased
        • Refunds
          • View and Export Refunds
        • Settlements
          • Viewing and Exporting Settlement Reports
          • Ecommerce Chargeback Process
          • Viewing Payment on Invoice Settlements
        • Create Order
          • Creating an Order
      • Inventory Management
        • Products
          • Products
            • Adding a Product
            • Description Tab
            • SEO Tab
            • Postage Tab
            • Images Tab (Size Chart)
            • Personalized Tab
            • Personalise Your Items - What We Require
            • Recommended Tab
            • Adding a Product Image
            • Image and Copy Guidelines
            • Adding and Editing SKUs
            • Product Display Status
            • Bulk SKU Update via Excel Spreadsheet
            • Bulk Product Creation Via Excel Spreadsheet
          • Product Badges
            • Adding Product Badges
            • How to enabled Pre-Order Badge on Products
            • How to add Limited Stock Badge to your products
          • Product Brands
            • Adding a Brand Badge
        • Categories
          • Creating a Category and Subcategory
          • Adding or Editing Products to a Category
          • How to Create a 'Members Only' Category
          • Adding a YouTube Video to a Category
      • Promotions
        • Discounts
          • Discounts and Generic / Unique Codes
          • Selecting Product Restrictions on Promotions
          • How to Upload your Own Unique Promo Codes
          • Deactivation of an Individual Unique Code
          • Bulk Deactivation of Unique Codes 
          • Including Discounts for Both Public and Members
          • How to create a Free Shipping Campaign with a minimum order spend
        • Bundle Buys
          • Bundle Buy
        • Buy "X" Receive "Y"
          • Create a Buy "X" Receive "Y" Promotion
      • Shop Settings
        • Options
          • Shop Settings
            • General Tab
            • Shop Options Tab
            • Toggle for Shipping Confirmation emails
            • Other Options Tab (Privacy Policy, Mailing List) 
            • Gift Vouchers
              • Adding Gift Voucher functionality 
              • Managing your gift vouchers
              • Reconciling Gift Vouchers who have recently purchased
              • Identifying Gift Vouchers - Usage
          • MemberDesq
            • Members Tab
        • Design
          • Layout Images
            • Layout Images
            • Layout Image Specifications (From logos to background images)
          • Customised Emails
            • Creating Customised Emails
            • How to Edit your Customised Emails
          • Homepage Tiles
            • How to Update your Homepage tiles
          • Slider Management
            • Slider Management
          • Footer
            • Footer Image
          • Confirmation Message
            • What to include in a Confirmation Tab
          • Pop-Up Window
            • Pop Up Window Tab
        • Fulfilment
          • Postage Settings
            • Configuring your Postage Options
          • Postage Options
            • Configuring your Postage options
            • How to Set Up Your Table of Shipping Rates
          • Click and Collect
            • Setting up Click & Collect
            • Viewing Click and Collect orders
            • Processing Click and Collect orders
            • How to activate Product Exclusions for Click & Collect
        • Help Centre & Additional Pages
          • Help Centre Topic Groups
            • Configuring your Customer Service Help Centre
          • Help Centre Topics
            • Configuring your Customer Service Help Centre
          • Additional Pages
            • Additional Pages
      • Shop Membership
        • Shop member account creation
        • Creating shop member type and subscription 
        • Activating a shop member
      • OneSport Shop - Troubleshooting Guide
        • Fraudulent Transactions
        • Events Cross Selling
          • Refunding Merchandise Sold In Event Forms
          • Why have I not received my funds for any Merchandise sold?
          • How do I set up my donation items to have No Postage Required?
          • Why Is My Merchandise Not Appearing On My Events Form?
        • How to create 'Members Only' products
        • How to Export your product SKUs
        • How to Set up Pack Products
        • Importance in Meta Tags and How to Include Them
        • Personalise your items - what we require
        • Gift Vouchers - How it works
        • How to Hide Best Sellers on your Homepage
        • How to fix if my homepage tiles do not link to correct category
        • How to integrate live chat with your Shop
        • How to update your Order Email
        • How to Export your Mailing List
        • Setting Up An Email Subscribe Database
        • Setting up Mandrill for Email Confirmation Receipts
        • How do I include merchandise in my members registration form ?
        • Image Specifications
        • How do I report an issue?
        • Tracking, Conversion & Remarketing Activities
          • Insert Google Analytics Tracking into your Shop Console
          • JavaScript Vs Iframe Within STG
          • Insert Facebook Tracking Pixels
        • How to include a Facebook Tracking ID
        • What does Facebook Tracking Pixel Track
        • Reconciling Settlement Report To Products Sold
        • Membership & Event merchandise cross sell check list
  • Auctions
    • Setting Up Your Online Auction Site
      • Step 1: Setting Up Your Portal
        • Complete General Options Page
        • Welcome & What's New Messages
        • Complete Dedicated Auction Options
        • Complete Other Options
        • Automatic Memberships Transfer
        • Customising the Invoice
        • Customising the AuctionDesq Portal
        • Including Images in Your Welcome Page
      • Step 2: Set Postage Options
        • Adding a Postage Option
      • Step 3: Set Up Categories
        • Adding an Auction Category
      • Step 4: List Your Items
        • Adding an Auction Item
      • Step 5: Setting the Auction Live
        • Setting a Group of Items Live
        • Setting an Auction Item Live
    • Lots
      • Adding an Auction Item
      • Copying an Auction Item
      • Understanding Buy Price & Verification Bid
      • Setting Postage Options for an Item
      • Image Dimensions for Auction Items
      • Setting a Group of Items Live
      • Setting an Auction Item Live
    • Listings
      • Editing a Listed Item
      • Removing an Auction Item
      • Items that don't Sell
      • Viewing Bids on Items
    • Categories
      • Copying a Category
      • Transferring Auction Categories
      • Adding an Auction Category
    • Subcategories
      • Adding an Auction Subcategory
    • Postage Options
      • Adding a Postage Option
      • Changing the Status of a Postage Option
      • Copying a Postage Option
    • Members
      • Editing an Auction Member
      • Emailing an Auction Member
      • Deleting an Auction Member
      • Exporting Auction Members
      • Searching for an Auction Member
      • Viewing Frequent Bidders
      • Viewing Frequent Buyers
      • Reset Auction Members Details
    • Email
      • Emailing All Auction Members
    • Transactions
      • Tracking Auction Payments
      • Completing a Transaction
      • Exporting Transactions
      • Cancelling a Transaction
      • Resending a Receipt
    • Settlements
      • Understanding Auction Settlements
    • Options
      • Complete General Options Page
      • Welcome & What's New Messages
      • Complete Dedicated Auction Options
      • Complete Other Options
      • Automatic Memberships Transfer
      • Customising the Invoice
      • Customising the AuctionDesq Portal
      • Including Images in Your Welcome Page
    • Tasks
      • How do I alter the title of the Auction?
      • How do I alter the end date or time of an Auction item?
      • How do I alter the reserve price of an Auction item?
      • Update Timezone for Daylight savings
    • Auctions - Troubleshooting Guide
      • What is a Reserve?
      • What is a Buyer's Premium?
      • What is Overtime Bidding?
      • Payment Processing
  • TicketDesq
    • Setting Up Your TicketDesq Event
      • 1. Creating a TicketDesq form
      • 2. Setting Up Your Form
      • 3. Ticketholder Options
      • 4. Adding an Inventory Type
      • 5. Adding Inventory
      • 6. Setting up Other Information Section
      • 7. Adding Additional Questions
      • 8. Adding A User
      • 9. Testing the TicketDesq Form & Going Live
    • Dashboard
      • Dashboard Functionality
    • Ticketholders
      • Promoting and Cancelling Ticketholders
      • Ticketholder statuses
      • Resending booking confirmation
      • Editing a Ticketholder
      • Exporting Ticketholders
    • Tickets
      • Resending tickets
      • Exporting Tickets
    • Book
      • Booking tickets through the back end
    • Ticket Changes (if enabled)
      • Ticket Changes
    • Basic Information
      • Ticketdesq Images
    • Ticketholder Options
      • Personal Information
    • Email Ticketholders
      • How Do I Send an Individual Email?
      • How Do I Send a Group Email?
      • How Do I Add My Ticketholders Information to an Email?
    • Inventory Types
      • Adding Inventory
      • How do I create Member Only Inventory?
      • Monitoring Ticket Levels
      • Increasing and Decreasing Ticket Quantities 
    • Inventory
      • Adding an Inventory Type
      • Setting Up Your Ticket
    • Other Information Sections
      • Setting up Other Information Section
    • Other Information
      • Adding Additional Questions
    • Export Templates
      • Creating an Export Template
    • Issue Refund
      • Refunding Tickets
    • Settlements
      • Viewing Settlements
    • Users
      • Adding A User
      • User Permissions
  • Events
    • Classic
      • Setting up your Event
        • Step 1: Creating the Event
        • Step 2: Setting up Basic Information
        • Step 3: Customising the Design of the Form
        • Step 4: Setting Registrant Information Options
        • Step 5: Creating the Entry Form Questions
        • Step 6: Adding Entry Types
        • Step 7: Adding Merchandise to the Form
        • Step 8: Testing Your Event & Setting It Live
      • Dashboard
        • Event Dashboard
      • Entrant Overview
        • Understanding the Entrants Overview
      • Entrants
        • Confirmed Entrants Listing
        • Viewing Entrants
        • Withdrawing and Refunding an Entrant
        • Edit An Entrant's Entry Type
        • Re-sending Receipt
        • Sending a Follow up Email to Pending Entrants
        • Exporting Entrants
        • Exporting Entrants - Event Day
      • Add Entrant
        • Adding An Entrant
      • Basic Information
        • Bib System
          • Setting up the Bib System
          • Allocating Bibs To An Entrant Automatically
      • Registrant Information Options
        • Registrant Information Options
      • Additional Information
        • Adding Additional Information
      • Entry Types
        • Adding an Entry Category
        • Adding an Entry Type
        • Copying an Entry Type
        • Early Bird and Late Entry Pricing
        • Entry Type Eligibility Criteria
        • Setting up Receipts & Attachments
        • Entry Type Mass Update Function
        • Google Adwords
        • Events Member Email Merge Fields
      • Question Sections
        • Adding Question Sections
        • Copying Question Sections
      • Entry Form Questions
        • Adding an Entry Form Question
      • Query Builder
        • Introducing Events Query Builder
        • Building a Query
        • Editing a Query 
        • Exporting Entrants using a Query
      • Merchandise
        • Adding a Merchandise Item
        • Merchandise Reporting
      • Teams
        • Setting Up Team Entry
        • Managing Teams
      • Email
        • Emailing Event Entrants
        • Viewing Emails Sent to Entrants
        • Events Member Email Merge Fields
      • Refund Listing
        • Refunds Listing
      • Settlements
        • Viewing Event Settlements
      • Transfer Entrants
        • Post Event Member Transfer
      • Export Templates
        • Events Export Templates
      • PIN Management
        • Overview
          • PINs and Discounts on Classic events
        • PIN Masters
          • Creating a Master 'Generic' Promotional PIN 
        • PIN Managers
          • PIN Managers for Classic Events
          • Emailing PIN Managers Access Details for the PIN Portal
        • PIN Sets
          • Creating Multiple 'Unique' Promotional PINs
          • Allocating PINs from a PIN Set to an entrant
        • Other PIN Types
          • Creating 'Generic' Promotional PIN for a single Entry Type 
          • Creating 'Unique' Promotional PIN for a single Entry Type 
      • Upload
        • Uploading Entrants
      • Race Results
        • Uploading Race Results
      • Troubleshooting Classic Events
        • I can't see any entry types when I select Register Here
        • Entrants cannot reach the payment screen and are sent back to Home Page
        • Entrants cannot enter card details
        • Event is currently Offline or Closed
        • Entrants Are Linked to the Wrong Members
    • OneSport
      • Standard Event
        • Step 1: Creating the Event
        • Step 2: Setting up Basic Information
        • Step 3: Customising the Design of the Form
        • Step 4: Setting Entrant Options
        • Step 5: Creating Additional Entry Form Questions
        • Step 6: Adding Entry Categories and Types
        • Step 7: Adding Merchandise to the Form
        • Step 8: Testing your Event and Setting it Live
      • Multi-Event
        • Step 1: Creating The Event
        • Step 2: Setting Up Basic Information
        • Step 3: Customising The Design Of The Form
        • Step 4: Setting Entrant Options
        • Step 5: Creating Entry Form Questions
        • Step 6: Setting Up a Maximum Fee For The Event
        • Step 7: Adding Entry Categories and Types
        • Step 8: Adding in Sports and Events
        • Step 9: Creating Additional Entry Form Questions
        • Step 10: Adding Merchandise to the Form
        • Step 11: Testing Your Event and Setting it Live
        • Adding an entrant to an Individual Event
      • Dashboard
        • Dashboard
        • Event Dashboard
      • Entrant Overview
        • Entrants Overview
      • Entrants
        • Entrants
        • Adding an Individual Entrant
        • Entrant Upload
        • Change the Entry Type of an Entrant
        • Refunding an Entrant
      • Teams
        • Enabling Teams to Register For Your Event
        • Managing Teams
        • How Your Entrants Can Register a Team
        • How Team Captains Can Manage Their Teams
      • Event Options
        • Basic Information
          • Basic Information 
        • Entrant Options
          • Entrant Options
        • Bib System (if enabled)
          • Creating a Bib Counter
          • Resetting Bib Counters
          • Testing your Bib Counter
        • Additional Pages
          • Additional Pages
      • Questions
        • Sections
          • Sections
        • Questions
          • Questions
      • Entry Types
        • Categories
          • Entry Categories
        • Types
          • Entry Types
          • Entry Type Mass Update
          • Creating Generic PINs
          • Event Email Confirmation Merge Fields
      • Refunds
        • Viewing Refunds that have been processed within an Event Form
        • Processing a Refund
      • Settlements
        • Event Settlements
      • Export Templates
        • Export Templates
      • PIN Management
        • Overview
          • Introducing PIN Management
          • PIN Management Terms
        • PIN List
          • Using your Pin List
        • PIN Masters
          • Using Master PIN Codes
        • PIN Managers
          • Adding a PIN Manager
          • Using Unique/Individual PIN Codes
          • Emailing PIN Managers Details About PIN Portal
          • Accessing PIN Manager Portal (Front End)
        • PIN Sets
          • Creating a PIN Set
        • Other PINs
          • Creating Generic PINs
      • Events Menu
        • Email Management
          • Distribution Lists
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How do I set up my donation items to have No Postage Required?

Last Modified on 22/08/2016 10:28 am AEST

For your event you may want to ensure you have no postage applied to the products. 

This can include donation items or any items that your participant will be picking up at the event.

To do this you will need to set the merchandise items to Nil postage under the Postage Tab when creating or editing a product.

Shop > Inventory Management > Product > Search product > Edit > Postage Tab > Select postage Nil Postage to 'Yes'

It will then look like this on the form

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