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Setting Up Your Online Auction Site
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Settlements
Options
Tasks
Auctions - Troubleshooting Guide
TicketDesq
Setting Up Your TicketDesq Event
Dashboard
Ticketholders
Tickets
Book
Ticket Changes (if enabled)
Basic Information
Ticketholder Options
Email Ticketholders
Inventory Types
Inventory
Other Information Sections
Other Information
Export Templates
Issue Refund
Settlements
Users
Events
Classic
OneSport
Competitions
Classic
OneSport
Websites
Site 1.0
Site 2.0
SitePro
Troubleshoot Your Website
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Administration
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Table of Contents
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Classic
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Classic
OneSport
Auctions
Setting Up Your Online Auction Site
Lots
Listings
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Subcategories
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Email
Transactions
Settlements
Options
Tasks
Auctions - Troubleshooting Guide
TicketDesq
Setting Up Your TicketDesq Event
Dashboard
Ticketholders
Tickets
Book
Ticket Changes (if enabled)
Basic Information
Ticketholder Options
Email Ticketholders
Inventory Types
Inventory
Other Information Sections
Other Information
Export Templates
Issue Refund
Settlements
Users
Events
Classic
OneSport
Competitions
Classic
OneSport
Websites
Site 1.0
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Troubleshoot Your Website
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Athletics
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Refine
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Classic
OneSport
Shop
Classic
OneSport
Auctions
Setting Up Your Online Auction Site
Lots
Listings
Categories
Subcategories
Postage Options
Members
Email
Transactions
Settlements
Options
Tasks
Auctions - Troubleshooting Guide
TicketDesq
Setting Up Your TicketDesq Event
Dashboard
Ticketholders
Tickets
Book
Ticket Changes (if enabled)
Basic Information
Ticketholder Options
Email Ticketholders
Inventory Types
Inventory
Other Information Sections
Other Information
Export Templates
Issue Refund
Settlements
Users
Events
Classic
OneSport
Competitions
Classic
OneSport
Websites
Site 1.0
Site 2.0
SitePro
Troubleshoot Your Website
Tools & Administration
Tools
Administration
Sports Specific Information
Athletics
Hockey
Baseball
System Information
System Status
Home
Glossary
Noticeboard
IMPORTANT: Update to OST System - Display of Passwords
IMPORTANT: Update to Classic System - Display of Passwords
IMPORTANT: Update to Classic System - Member Search Field Functionality
Browse Button Not Appearing in Classic Console
Updating your Website Links to 'SportsTG'
Update On Braintree Fraud Protection
Yellow Fin Reporting Available On OST Events
Important Updates On Our New Brand
Change in Support Phone Number
Membership
Classic
Setting Up Your Membership
Step 1: Setting up the Member Options
Step 2: Setting up the Subscription Options
Step 3: Adding Custom Fields
Step 4: Member Types
Step 5: Setting Up Subscriptions
Step 6: Registration Declarations
Step 7: Members Portal Setup
Step 8: Testing the Members Form and Setting it Live
Step 9: Linking to the MemberDesq Portal
Members
Dashboard
Members Listing
Member Records
Member Statuses
Adding a New Member
Linking Members
Merging Member Records
Viewing Member History and Notes
Making a Member Financial
Making Members Financial - Linked Members
Deleting a Member
Member Types (Default)
Adding a Member Type
Viewing Members by Member Type
Transferring Member Types
Viewing Unattached Members
Adding a Member Type to a Member Group
Adding a Member Type to a Distribution List
Member Groups
Adding & Amending Member Groups
Adding/Removing Members from Groups
Bulk Removing Members from a Group
Member Qualifications
Member Qualifications - Adding, Copying, Editing
Attaching a Member to a Qualification
Distribution Lists
Adding a Distribution List
Copying a Distribution List
Adding Members to a Distribution List
Sending Email via Distribution List
Unsubscribing Members from a Distribution List
Allowing Members to join a List
Send Email
Sending Emails To Members
Including Member Information in Emails (Merge Fields)
Adding Attachments to Emails
Using Campaign Management & Understanding Statistics
Campaign Monitor (if enabled)
Logging into Campaign Monitor
Creating a distribution list for Campaign Monitor
Remove subscribers from a distribution list in Campaign Monitor
Sending an email through Campaign Monitor
Viewing the analytical report from the sent campaign
Troubleshooting Guides
Emailing blocked servers
Sending Emails From Yahoo Email Addresses
Why am I Recieving High Bounce Rates for my Email Campaigns
Export
Member Exports
Creating an Export Template
Exporting Notes
Exporting Qualifications
Query Builder
Building a Query
Editing a Query
Building a Query to find New Members
Using Queries to Append Members to a Group or Distribution List
Registration Declarations
MemberDesq
Adding a MemberDesq Portal
Customising the MemberDesq Portal
Narrative Entry Box Title
Adding a Custom Page
Add Merchandise to Membership Checkout Process
Testing a Portal to go Live
Network Search (if enabled)
Understanding Network Search
Network Search and Member Transfers
Approving a Transfer
Transferred Member Records
Options
Member Number Allocation
Managing Membership Numbers by Member Type
Duplicate Verification for Members
Creating Note Types
Subscriptions
Generate Subscriptions
Generating a Subscription
Generating a Single Subscription
Generate Subscriptions - Member Group
Manage Subscriptions
Understanding Manage Subscriptions
Transactions
Dashboard
Unpaid
Pay An Unpaid Transaction
Cancelling Unpaid Subscription - Single
Cancelling Unpaid Transactions in Bulk
Paid
Resending a Payment Receipt
Cancelling and Refunding a Transaction
Cancelled
Refunding a Transaction
Refunds Listing
Viewing Refunds
State Payments (if applicable)
State Payments (if applicable)
Club Payments (if applicable)
Club Payments (if applicable)
State/Club Payments Received (if applicable)
Tiered Organisations Payments Received
Payments Received
Viewing Payments Received
Settlement Reports
Export Templates
Creating a Transaction Export Template
Instalments
Introducing Instalments
Schedule
Understanding Instalment Statuses
Viewing Scheduled Instalments
Exporting a Sceduled Instalment Report
Updating a Credit Card for Scheduled Instalments
Processing Rejected Instalments
Managing Rejected Instalments
Making an Instalment Schedule Inactive
Recurring
Understanding Instalment Statuses
Viewing Recurring Instalments
Exporting a Recurring Instalment Report
Updating a Credit Card for Recurring Instalments
Subscriptions - Types
Introducing Subscription Types
Adding a Subscription Type
Editing a Subscription Type
Copying a Subscription Type
Setting a Subscription Type Online
Ordering Subscription Types
Creating an Instalment Schedule
Rolling over a Subscription Type
Customising Transaction Receipts
Setting up Parent/Guardian Approval
Setting up Auto Reminders
Distributing Subscription Types
Exporting Subscription Types
Archiving Subscription Types
Subscriptions - Categories
Introducing Subscription Categories
Adding a Subscription Category
Subscriptions - Tags
Introducing Subscription Tags
Adding a Subscription Tag
Options
Changing Absorption Rates
Financial End Date Options
Setting up Tax Options
Automatic Members Advice Email
Classic Membership - Troubleshooting Guide
When will Member Number be applied?
Cannot edit a members Member Type in their record
How Do My Members Change Their Payment Details
OneSport
Getting Started
1. Logging In
2. Setting Up the Membership Portal
3. Setting Up Questions
4. Setting Up Forms
5. Adding a Member Type
6. Adding a Subscription Type
7. Absorption Rates
8. Submitting Bank Details
OST Members Dashboard
Members
Activating all Online Members in Bulk
Adding a New Member
Adding Member Links
Cancelling a Subscription from the Member Record
Generating Subscriptions for Members
Member Listing Filter
Member Status
Member Subscription Information
Members Transactions
Multiple Registrations within different Organisations
Multiple Registrations within the same Organisation
OST Merging Member Records
Pay Outstanding Subscriptions from the Membership Portal
Paying and Activating a subscription from the Membership Portal
Refund a Transaction
Unlinking Members from Primary Account
View, Edit or Delete a Member Type
Viewing Member History
Viewing the Member Record
Exports
Basic and Full Member Exports
Exporting Member Groups
Active Subscriptions Export
Member Types
Adding a Member Type
View, Edit Or Delete A Member Type
Archiving A Member Type
Unarchiving A Member Type
Removing A Member Type From A Member Record
How Do I Set Up Membership Number Options?
Member Form Export
Member Groups
Creating Member Groups
Subscription
Subscription Categories
Creating a Subscription Category
Setting a Subscription Category to display on the Membership Portal
Syndicating or Distributing a Subscription Category
Removing a Subscription Category from Display
Subscription Types
Adding a Subscription Type
Subscription Types Without A Fee
Absorption Rates
Syndicating Vs Distributing Subscription Types
Assigning a Subscription to a Subscription Category
Removing an Individual Subscription Type from a Subscription Category
Archiving A Subscription Type
Financial
Cancel & Refund A Subscription
Cancel Unpaid Subscriptions On Bulk
Export Refund Listing
Pay & Activate A Subscription
Paying A Subscription From Subscription Listing
Payments Listing
Resending A Payment Receipt
Settlement Report (PDF) and Export (CSV)
Subscriptions Export
Email Management
Distribution List Set Up
Adding And Unsubscribing Members
Adding / Removing Members From A Distribution List
OST Email Merge Fields
Sending An Email
Sending An Email Via Member Group
Copying HTML From Classic To One Sport Technology
Troubleshooting Guides
Why am I Recieving High Bounce Rates for my Email Campaigns
What is a Soft Bounce / Hard Bounce / Opt Out?
Best Practice EDM Specifications
Reducing Bounce Rates for your emails
Sending Emails From a Yahoo Email Address
Portal Options
Setting Up The Membership Portal
Additional Pages
Membership Numbers
Turning Off Member Portal 'Register' Button
Transfers
Understanding Network Search
Requesting A Transfer
Approving A Transfer
Rejecting A Transfer
Applying A Filter To The Transfer Listings
Exporting The Transfer Listing
OneSport Membership - Troubleshooting Guide
How Do I Add Another Administrator To Access My Club's Database?
Where Do I Locate A Members Financial End Date?
How Do I Access One Sport Technology (OST)?
Why Do Members Have To Have An Email Address?
What Are The Supported Internet Browsers?
Why Doesn't A $0.00 Subscription Type Display On The MemberDesq Portal?
How Do My Members Change Their Payment Details
Shop
Classic
Order Management
Changing the Status of an Order
Resending Order Confirmation Emails
Viewing Orders
Filtering Shop Orders by Date
Printing Packing Slips
Adding a Note to an Order
Emailing a Customer
Editing an Order
Exporting Orders
Completing an Order
Mass Update of Order Status
Cancelling an Order
Issue Refund
Processing a Refund
Refunding a Cancelled Order
Refunds Listing
Viewing Refunds
Settlements
Viewing Settlement Reports
Create Order
Creating an Order
Pending Orders
Pending Orders
Products
Products
Activating Products
Adding a Product
Editing a Product
Adding Images to a Product
Setting the Was Price
Setting Up the Units Grid
Copying a Product
Deleting a Product
Setting Up Member Pricing
Adding a Custom Field to a Product
Setting Sold Out Items to Display
Categorising Products by Gender
Exporting Products
Product Categories
Adding a Product Category
Editing a Product Category & Subcategory
Transferring Product Categories
Adding a Slideshow
Product Subcategories
Adding a Subcategory
Editing a Product Category & Subcategory
Product Reviews
Introducing Product Reviews
Responding to Product Reviews
Analytics
Dashboard
Using the Dashboard
Transactions Analysis
Using Transactions Analysis
Sales Analysis (Product)
Using Sales Analysis
Sales Analysis (Size/Colour Breakdown)
Using Sales Analysis
Orders Heat Map (Global)
Using the Orders Heat Map
Orders Heat Map (Aus)
Using the Orders Heat Map
Shop Settings
Options
Introducing Shop Options
Shop Options
Other Options
Setting up Conversion Tracking
Members Options for Shop
Customising Member Login Text
Customising Shop Receipts
Setting Up Pagination
Pop Up Window
Facebook
Facebook & Mobile
Mobile
Facebook and Mobile
Postage Settings
Setting Postage Options
Additional Information
Additional Information
Help Centre Topic Groups
Adding a Help Centre Topic Group
Help Centre Topics
Adding a Help Centre Topic
Marketing
Promotions
Setting Up a Promotion Code
Setting Up Unique Promotion Codes
Uploading Promotion Codes
Discounts
Setting Up Discounts
Bulk Buys
Setting Up Bulk Buy Promotions
Free Postage Campaigns
Setting Up a Free Postage Campaign
Classic Shop - Troubleshooting Guide
How to Deal With International Orders and Suspect Transactions
Shop Window
Image Specifications
How Do I Test My Shop And Set It Live?
How do I Change the TimeZone that is Set in my Shop?
What Is A Meta Tag And How Can I Use It On My Shop Page?
OneSport
Analytics
Dashboard
Yellow Fin Dashboard Reporting
How to determine your average cart value with YellowFin
Sales Analysis
Product Analysis
Sales Analysis
Order Management
Orders
Order Status
Viewing Orders
Updating Shipping Information on an Order
Adding Notes to an Order
Updating Order Status
Refunding an Order
How to Filter Orders
Exporting Orders
Print Packaging Slips
Emailing Customers
How to Mark an Item as Paid for Payment on Invoice (if enabled)
Order Exports
Gift Vouchers
Viewing Gift Vouchers
Viewing Gift Voucher Usage
Reconciling Gift Vouchers Who Have Recently Purchased
Refunds
View and Export Refunds
Settlements
Viewing and Exporting Settlement Reports
Ecommerce Chargeback Process
Viewing Payment on Invoice Settlements
Create Order
Creating an Order
Inventory Management
Products
Products
Adding a Product
Description Tab
SEO Tab
Postage Tab
Images Tab (Size Chart)
Personalized Tab
Personalise Your Items - What We Require
Recommended Tab
Adding a Product Image
Image and Copy Guidelines
Adding and Editing SKUs
Product Display Status
Bulk SKU Update via Excel Spreadsheet
Bulk Product Creation Via Excel Spreadsheet
Product Badges
Adding Product Badges
How to enabled Pre-Order Badge on Products
How to add Limited Stock Badge to your products
Product Brands
Adding a Brand Badge
Categories
Creating a Category and Subcategory
Adding or Editing Products to a Category
How to Create a 'Members Only' Category
Adding a YouTube Video to a Category
Promotions
Discounts
Discounts and Generic / Unique Codes
Selecting Product Restrictions on Promotions
How to Upload your Own Unique Promo Codes
Deactivation of an Individual Unique Code
Bulk Deactivation of Unique Codes
Including Discounts for Both Public and Members
How to create a Free Shipping Campaign with a minimum order spend
Bundle Buys
Bundle Buy
Buy "X" Receive "Y"
Create a Buy "X" Receive "Y" Promotion
Shop Settings
Options
Shop Settings
General Tab
Shop Options Tab
Toggle for Shipping Confirmation emails
Other Options Tab (Privacy Policy, Mailing List)
Gift Vouchers
Adding Gift Voucher functionality
Managing your gift vouchers
Reconciling Gift Vouchers who have recently purchased
Identifying Gift Vouchers - Usage
MemberDesq
Members Tab
Design
Layout Images
Layout Images
Layout Image Specifications (From logos to background images)
Customised Emails
Creating Customised Emails
How to Edit your Customised Emails
Homepage Tiles
How to Update your Homepage tiles
Slider Management
Slider Management
Footer
Footer Image
Confirmation Message
What to include in a Confirmation Tab
Pop-Up Window
Pop Up Window Tab
Fulfilment
Postage Settings
Configuring your Postage Options
Postage Options
Configuring your Postage options
How to Set Up Your Table of Shipping Rates
Click and Collect
Setting up Click & Collect
Viewing Click and Collect orders
Processing Click and Collect orders
How to activate Product Exclusions for Click & Collect
Help Centre & Additional Pages
Help Centre Topic Groups
Configuring your Customer Service Help Centre
Help Centre Topics
Configuring your Customer Service Help Centre
Additional Pages
Additional Pages
Shop Membership
Shop member account creation
Creating shop member type and subscription
Activating a shop member
OneSport Shop - Troubleshooting Guide
Fraudulent Transactions
Events Cross Selling
Refunding Merchandise Sold In Event Forms
Why have I not received my funds for any Merchandise sold?
How do I set up my donation items to have No Postage Required?
Why Is My Merchandise Not Appearing On My Events Form?
How to create 'Members Only' products
How to Export your product SKUs
How to Set up Pack Products
Importance in Meta Tags and How to Include Them
Personalise your items - what we require
Gift Vouchers - How it works
How to Hide Best Sellers on your Homepage
How to fix if my homepage tiles do not link to correct category
How to integrate live chat with your Shop
How to update your Order Email
How to Export your Mailing List
Setting Up An Email Subscribe Database
Setting up Mandrill for Email Confirmation Receipts
How do I include merchandise in my members registration form ?
Image Specifications
How do I report an issue?
Tracking, Conversion & Remarketing Activities
Insert Google Analytics Tracking into your Shop Console
JavaScript Vs Iframe Within STG
Insert Facebook Tracking Pixels
How to include a Facebook Tracking ID
What does Facebook Tracking Pixel Track
Reconciling Settlement Report To Products Sold
Membership & Event merchandise cross sell check list
Auctions
Setting Up Your Online Auction Site
Step 1: Setting Up Your Portal
Complete General Options Page
Welcome & What's New Messages
Complete Dedicated Auction Options
Complete Other Options
Automatic Memberships Transfer
Customising the Invoice
Customising the AuctionDesq Portal
Including Images in Your Welcome Page
Step 2: Set Postage Options
Adding a Postage Option
Step 3: Set Up Categories
Adding an Auction Category
Step 4: List Your Items
Adding an Auction Item
Step 5: Setting the Auction Live
Setting a Group of Items Live
Setting an Auction Item Live
Lots
Adding an Auction Item
Copying an Auction Item
Understanding Buy Price & Verification Bid
Setting Postage Options for an Item
Image Dimensions for Auction Items
Setting a Group of Items Live
Setting an Auction Item Live
Listings
Editing a Listed Item
Removing an Auction Item
Items that don't Sell
Viewing Bids on Items
Categories
Copying a Category
Transferring Auction Categories
Adding an Auction Category
Subcategories
Adding an Auction Subcategory
Postage Options
Adding a Postage Option
Changing the Status of a Postage Option
Copying a Postage Option
Members
Editing an Auction Member
Emailing an Auction Member
Deleting an Auction Member
Exporting Auction Members
Searching for an Auction Member
Viewing Frequent Bidders
Viewing Frequent Buyers
Reset Auction Members Details
Email
Emailing All Auction Members
Transactions
Tracking Auction Payments
Completing a Transaction
Exporting Transactions
Cancelling a Transaction
Resending a Receipt
Settlements
Understanding Auction Settlements
Options
Complete General Options Page
Welcome & What's New Messages
Complete Dedicated Auction Options
Complete Other Options
Automatic Memberships Transfer
Customising the Invoice
Customising the AuctionDesq Portal
Including Images in Your Welcome Page
Tasks
How do I alter the title of the Auction?
How do I alter the end date or time of an Auction item?
How do I alter the reserve price of an Auction item?
Update Timezone for Daylight savings
Auctions - Troubleshooting Guide
What is a Reserve?
What is a Buyer's Premium?
What is Overtime Bidding?
Payment Processing
TicketDesq
Setting Up Your TicketDesq Event
1. Creating a TicketDesq form
2. Setting Up Your Form
3. Ticketholder Options
4. Adding an Inventory Type
5. Adding Inventory
6. Setting up Other Information Section
7. Adding Additional Questions
8. Adding A User
9. Testing the TicketDesq Form & Going Live
Dashboard
Dashboard Functionality
Ticketholders
Promoting and Cancelling Ticketholders
Ticketholder statuses
Resending booking confirmation
Editing a Ticketholder
Exporting Ticketholders
Tickets
Resending tickets
Exporting Tickets
Book
Booking tickets through the back end
Ticket Changes (if enabled)
Ticket Changes
Basic Information
Ticketdesq Images
Ticketholder Options
Personal Information
Email Ticketholders
How Do I Send an Individual Email?
How Do I Send a Group Email?
How Do I Add My Ticketholders Information to an Email?
Inventory Types
Adding Inventory
How do I create Member Only Inventory?
Monitoring Ticket Levels
Increasing and Decreasing Ticket Quantities
Inventory
Adding an Inventory Type
Setting Up Your Ticket
Other Information Sections
Setting up Other Information Section
Other Information
Adding Additional Questions
Export Templates
Creating an Export Template
Issue Refund
Refunding Tickets
Settlements
Viewing Settlements
Users
Adding A User
User Permissions
Events
Classic
Setting up your Event
Step 1: Creating the Event
Step 2: Setting up Basic Information
Step 3: Customising the Design of the Form
Step 4: Setting Registrant Information Options
Step 5: Creating the Entry Form Questions
Step 6: Adding Entry Types
Step 7: Adding Merchandise to the Form
Step 8: Testing Your Event & Setting It Live
Dashboard
Event Dashboard
Entrant Overview
Understanding the Entrants Overview
Entrants
Confirmed Entrants Listing
Viewing Entrants
Withdrawing and Refunding an Entrant
Edit An Entrant's Entry Type
Re-sending Receipt
Sending a Follow up Email to Pending Entrants
Exporting Entrants
Exporting Entrants - Event Day
Add Entrant
Adding An Entrant
Basic Information
Bib System
Setting up the Bib System
Allocating Bibs To An Entrant Automatically
Registrant Information Options
Registrant Information Options
Additional Information
Adding Additional Information
Entry Types
Adding an Entry Category
Adding an Entry Type
Copying an Entry Type
Early Bird and Late Entry Pricing
Entry Type Eligibility Criteria
Setting up Receipts & Attachments
Entry Type Mass Update Function
Google Adwords
Events Member Email Merge Fields
Question Sections
Adding Question Sections
Copying Question Sections
Entry Form Questions
Adding an Entry Form Question
Query Builder
Introducing Events Query Builder
Building a Query
Editing a Query
Exporting Entrants using a Query
Merchandise
Adding a Merchandise Item
Merchandise Reporting
Teams
Setting Up Team Entry
Managing Teams
Email
Emailing Event Entrants
Viewing Emails Sent to Entrants
Events Member Email Merge Fields
Refund Listing
Refunds Listing
Settlements
Viewing Event Settlements
Transfer Entrants
Post Event Member Transfer
Export Templates
Events Export Templates
PIN Management
Overview
PINs and Discounts on Classic events
PIN Masters
Creating a Master 'Generic' Promotional PIN
PIN Managers
PIN Managers for Classic Events
Emailing PIN Managers Access Details for the PIN Portal
PIN Sets
Creating Multiple 'Unique' Promotional PINs
Allocating PINs from a PIN Set to an entrant
Other PIN Types
Creating 'Generic' Promotional PIN for a single Entry Type
Creating 'Unique' Promotional PIN for a single Entry Type
Upload
Uploading Entrants
Race Results
Uploading Race Results
Troubleshooting Classic Events
I can't see any entry types when I select Register Here
Entrants cannot reach the payment screen and are sent back to Home Page
Entrants cannot enter card details
Event is currently Offline or Closed
Entrants Are Linked to the Wrong Members
OneSport
Standard Event
Step 1: Creating the Event
Step 2: Setting up Basic Information
Step 3: Customising the Design of the Form
Step 4: Setting Entrant Options
Step 5: Creating Additional Entry Form Questions
Step 6: Adding Entry Categories and Types
Step 7: Adding Merchandise to the Form
Step 8: Testing your Event and Setting it Live
Multi-Event
Step 1: Creating The Event
Step 2: Setting Up Basic Information
Step 3: Customising The Design Of The Form
Step 4: Setting Entrant Options
Step 5: Creating Entry Form Questions
Step 6: Setting Up a Maximum Fee For The Event
Step 7: Adding Entry Categories and Types
Step 8: Adding in Sports and Events
Step 9: Creating Additional Entry Form Questions
Step 10: Adding Merchandise to the Form
Step 11: Testing Your Event and Setting it Live
Adding an entrant to an Individual Event
Dashboard
Dashboard
Yellow Fin Reporting
Entrant Overview
Entrants Overview
Entrants
Entrants
Adding an Individual Entrant
Entrant Upload
Change the Entry Type of an Entrant
Refunding an Entrant
Teams
Enabling Teams to Register For Your Event
Managing Teams
How Your Entrants Can Register a Team
How Team Captains Can Manage Their Teams
Event Options
Basic Information
Basic Information
Entrant Options
Entrant Options
Bib System (if enabled)
Creating a Bib Counter
Resetting Bib Counters
Testing your Bib Counter
Additional Pages
Additional Pages
Questions
Sections
Sections
Questions
Questions
Entry Types
Categories
Entry Categories
Types
Entry Types
Entry Type Mass Update
Creating Generic PINs
Event Email Confirmation Merge Fields
Refunds
Viewing Refunds that have been processed within an Event Form
Processing a Refund
Settlements
Event Settlements
Export Templates
Export Templates
PIN Management
Overview
Introducing PIN Management
PIN Management Terms
PIN List
Using your Pin List
PIN Masters
Using Master PIN Codes
PIN Managers
Adding a PIN Manager
Using Unique/Individual PIN Codes
Emailing PIN Managers Details About PIN Portal
Accessing PIN Manager Portal (Front End)
PIN Sets
Creating a PIN Set
Other PINs
Creating Generic PINs
Events Menu
Email Management
Distribution Lists
Creating a Distribution List
Send Email
Sending an Email
Campaign Management
Campaign Management Statistics
Master Export Templates
Creating a Master Export Template
Using Master Export Templates
Master Event Form Options
Editing your Event Form Options
Global PINs
Creating Global PINs
Settlements
Viewing all of your Event Settlements
Selling Merchandise within your Event
How do I add merchandise items to my Event form?
Why Is My Merchandise Not Appearing On My Events Form?
How do I set up my donation items to have No Postage Required?
Why have I not received my funds for any Merchandise sold?
Refunding Merchandise Sold In Event Forms
Charity (Fundraising) Integration
Adding a New Charity Using Just Giving
JustGiving - Mandatory Fields
Adding a New Charity using Virgin Money Giving
Virgin Money Giving - Mandatory Requirements
Using the Charity Integration (Front End)
Tracking, Conversion & Remarketing Activities
Using Google Analytics Flow Visualisation
Adding Tracking/Conversion/Remarketing to Your Event Forms
JavaScript Vs iFrame Within SportsTG
Troubleshooting Guides
I need to Refund Merchandise Sold In My Event Form
Why have I not received my funds for any Merchandise sold?
How do I set up my donation items to have No Postage Required?
Why Is My Merchandise Not Appearing On My Event Form?
Why Are My Entry Types Not Appearing
How Do My Entrants Change Their Payment Details
Competitions
Classic
Setting Up Your Competition
1. Set up the Sports Portal Settings
2. Review (and edit) the Sport Settings
3. Review the Organisations Listing
4. Creating and Uploading a Fixture Template
5. Setting up Venues
6. Creating Venue Availability
7. Adding a new Season
8. Adding a New Competition
9. Adjusting the Settings for the Competition
10. Adding Clubs to a Competition
11. Adding Teams to a Competition
12. Generating Fixtures
13. Publishing Fixtures and/or Results Online
Portal Settings
Set up the Sports Portal Settings
Sports
Review (and edit) the Sport Settings
Fixture Template
Creating and Uploading a Fixture Template
Officials
Adding an Official Type
Adding Officials
Venues
Setting up Venues
Fixture Grid
Using the Fixture Grid
Organisations
Adding Clubs and Organisations
Seasons
Adding Seasons & Exception Dates
Editing a Season
Deleting & Archiving a Season
Competitions
Dashboard
Dashboard
Clubs
Adding Clubs and Organsiations
Teams
Adding a Team
Seeding Teams
Adding / Removing a Point Adjustment
Rounds
Adding a Round to a Competition
Editing a Round in a Competition
Publishing a Competition Fixture
Publishing Results
Fixtures
Adding a Fixture
Assigning an Official to a Fixture
Using the Fixture Grid
Seeding Teams
Deleting Fixtures
Results
Adding Players to a Competition
Adding Player Statistics
Entering Results
Finals
Generating Finals
Cross-Division Finals Series
Options
Options
Competition Types
Team Administrator Help
Viewing Team Fixtures
Printing Fixtures
Printing a Competition Ladder
Viewing a Venue Location
Adding Players to a Team
Copying Players from Rounds
Printing a Team Sheet
Entering Match Results
Entering Player Statistics
Entering Match Statistics
Different Portal Controls
Classic Competitions Troubleshooting
Bye Points aren't calculating
Match Results are not Displaying Accurately
Points aren't calculating as Set in the Options
OneSport
Setting Up Your Competition
1. Set up the Sports Portal Settings
2. Review (and edit) the Sport Settings
3. Review the Organisations Listing
4. Creating and Uploading a Fixture Template
5. Setting up Venues
6. Creating Venue Availability
7. Adding a new Season
8. Adding a New Competition
9. Adjusting the Options for the Competition
10. Adding Clubs to a Competition
11. Adding Teams to a Competition
12. Generating Fixtures
13. Publishing Fixture and/or Results Online
Settings
Set up the Sports Portal Settings
Sports
Review (and edit) the Sport Settings
Reports
Reporting
Reporting on Fixtures and Results
Basic Player Statistics Reports
Match Specific Statistics Report
Reporting on Officials
Organisations
Review the Organisations Listing
Officials
Adding Official Types and Officials
Allocating Officials to Fixtures
Exporting Officials
Fixture Templates
Creating and Uploading a Fixture Template
Fixture Grid
Fixture Grid
Venues
Setting up Venues
Creating Venue Availability
Seasons
Adding a new Season
Competitions
Manager
Manager
Dashboard
Dashboard
Clubs
Adding Clubs to a Competition
Teams
Adding Teams to a Competition
Points Adjustment Tool (Teams)
Rounds
Adding a Round to a Competition
Publishing a Competition Fixture
Generating Finals
Fixtures & Results
Generating Fixtures
Publishing Fixture and/or Results Online
Options
Options
Club Dashboard
Logging In
Exporting Fixtures for a Competition
Exporting Fixtures for a Club
Exporting Fixtures For A Team
Exporting Fixtures by Venue
Viewing Unsubmitted/Overdue Results, Statistics & Team Sheets
Creating/Managing Club Dashboard Logins
Team Administrator Help
Viewing Points Adjustments
Submitting Results
Confirming Results
Adding Players to a Team Sheet
Copying a Team Sheet
Exporting a Team Schedule
Exporting Fixtures
Exporting Match Report (Fixture Report)
Websites
Site 1.0
Getting Started
Step 1: Setting the Basic Information
Basic Information
Step 2: Formatting your Website Design
How do I change the colour scheme of my website
Step 3: Adding Pages
Template Options
What is a Club Directory?
Adding a Members-Only Section
Adding & Editing News Items
Recognise your Sponsors
Adding Useful Links for your Readers
Adding Profiles to your Website
User Defined Data (Custom Pages)
Category
Items
Step 4: Going Live
Using your existing domain name with your Sports Technology Group website
How do I set my website live?
Improving Search Engine Rankings
How do I get a domain name?
Can I start building my site whilst I set up my domain name?
Can I view my site if I don’t have the domain name set up yet?
Can I view how many people have looked at my website?
Website Images
How to Insert an Image
What Size Should My Images Be?
What Format Should My Images Be In?
Uploading Documents
Uploading Documents
Uploading a PDF or other document types
Troubleshooting Guide
I am not seeing what I have just added, why?
Why are only certain fonts available?
What is a Meta Tag and how can I use them on my Website?
How do I link Twitter to my website?
How do I Delete a News Item?
Site 2.0
Getting Started
Step 1: Logging In
Step 2: Adding a Header Image
Step 3: Adding a Background
Step 4: Website Settings
Step 5: Setting Up your Home Default Page
Step 6: Setting Up an Image Gallery
Step 7: Adding a Page
Step 8: Adding an Element
Step 9: Adding content to a HTML page
Step 10: Adding an Image to a Page
Step 11: Going Live
User Guides
Add State/National News To Your Club Website
Adding Documents to Document Library
Adding a Calendar
Adding News Categories
Sample Images for Club Use
Changing the Font and Colour Scheme
Page Management
Page Layout
SitePro
User Guides
How do I update the Website Logo?
Tabs System
Adding a List Gallery for a Gallery Rotator Module
Embedding a YouTube Video into your Website
How Do I Add A Link
Setting Up Page Permissions
Logging In
Copying An Existing Page
Create a New Page
Update Website Background
Adding a Content Module
Adding a News Story
Adding a Facebook Pixel to your Page
Creating a News Category
Troubleshoot Your Website
What Website Type Do I Have?
Update your DNS records
Updating Your Website Links to 'SportsTG'
Tools & Administration
Tools
Classic
Documents
Listing
Document Types
Image Gallery
Images
Image Types
User Defined Data
Category
Adding a Menu Option Only Page
Adding a Category to your Member Portal or Online Shop
Items
How to Delete a Menu Item
Email Templates
How do I set up an email template?
Email Templates – HTML or Plain Text?
Email Databases
Append File to Database
Appending Email Recipients to an Email Database
Export Database
Exporting an Email Database
Remove Duplicates
Removing Duplicates from an Email Database
Unsubscribe Members
Unsubscribe Members
Generate Campaign
Generating A Campaign
Merge Fields for Email Databases
Manage Campaign
Managing Email Database Campaigns
Restart Campaign
Restarting an Email Campaign
Reserved Seating
Sections
Creating a Seating Section
Reserved Seating - Upload Seating Bays - Template
Edit Sections
Edit Reserved Seating Sections - Add or Remove a Seat
Reserved Seating - Update Status
Types
Reserved Seat Types
Barcodes
Manage Barcode Sets
Managing Barcode Sets
Manage Barcodes
Managing Individual Barcodes
Themes
Adding a Theme
Finder (if enabled)
Profile
Entering Club Information
Question Sections (if enabled)
Setting Up Question Sections
Questions
Setting Up Questions
Product Groups (if enabled)
Setting Up Product Groups
Products
Setting Up Products
Attaching Organisations to a Product
Answers
Updating the Answers for your Club Finder
Appearance (if enabled)
Updating the Club Finder Appearance
Troubleshooting Guide
Best Practice EDM Specifications
Can I find out how many people opened an email sent to an Email Database?
Can I stop an email campaign?
How do I include an attachment in an email?
Sending Emails to Members
What’s a Hard Bounce/Soft Bounce/Opt Out?
OneSport
Email Templates
Email Templates
Email Tools
Campaign Monitor
Campaign Monitor Account Settings
Adding Distribution Lists
Appending Recipients to your Distribution List
Creating your Email Template
Generating Your Campaign
Managing Your Campaign
Transactional Email Log
How to search transactional emails
Documents
Listing
Document Listing
Types
Document Types
Themes
Themes
Jobs
Job Listing
Administration
Classic
Details
Updating Contact Details
Updating Your Bank Details for a Classic Console
Users
Adding Users
Membership Data Import
Membership Data Import
Custom Fields
Adding Custom Fields
Credit Card Gateway
Testing the MemberDesq Form and Setting it Live
Troubleshooting Guide
Test Credit Card
OneSport
Organisation Details
Updating Organsiation Details
Updating Bank Account Details in Your One Sport Console
Form Listing
Setting Up Forms
Question Listing
Question Listing
User Fields
Setting User Fields
Security
Security Roles
Assign Administrator Access to a Member
Custom Roles
Creating Customised User Permissions
Member Options
Note Types
Creating Note Types
Transfer Notifications
Transfer Notifications
Updating Your Bank Details with SportsTG
Adding a New Club or Organisation
Bulk Refund Process- Classic Members
Bulk Refund Process- Classic Events
Bulk Refund Process- OST Members
Bulk Refund Process- OST Events
Sports Specific Information
Athletics
Events OST
Setting Up Your Event
Step 1: Creating the Event
Step 2: Setting up Basic Information
Step 3: Customising the Design of the Form
Step 4: Setting up Meet Manager Integration & Meet Manager Export
Step 5: Setting Entrant Options
Step 6: Creating Entry Form Questions
Step 7: Setting up a Maximum Fee for the Event
Step 8: Adding Entry Categories and Types
Step 9: Adding in Event Categories and Events
Step 10: Adding Merchandise to the Form
Step 11: Testing your Event & Setting It Live
Results Manager OST
Meets
Meets - Explanation & Creation
Event Types - Explanation & Creation
Divisions - Explanation & Creation
Events - Explanation & Creation
Results
Adding Results via Results Upload
Adding a Result Manually
Matching Results
Accepting Results
Deleting a Report or Unmatched Results
Approving/Denying a Claim
Results Portal OST
Searching for Results
'My Page' Results
Claim a Result
Hockey
Competitions - OST
Creating a Hockey Competition
1. Set up the Sports Portal Settings
2. Review (and Edit) the Sport Settings
3. Review the Organisations Listing
4. Creating and Uploading a Fixture Template
5. Setting up Venues
6. Creating Venue Availability
7. Adding a New Season
8. Adding a New Competition
9. Adjusting the Options for the Competition
10. Adding Clubs to a Competition
11. Adding Teams to a Competition
12. Generating Fixtures
13. Publishing Fixture and/or Results Online
Baseball
Competitions - Classic
Setting Up Your Sports Portal Page
Sports
Sport Settings
General Settings
Fixture Templates
Setting Up Officials
Setting Up Venues
Setting Up Organisations
Reports
System Information
Why am I Receiving High Bounce Rates for my Email Campaigns
Instructions for modifying DNS records
PCI Compliance
Browse Button Not Appearing in Classic Console
Settlement Period
System Status
Service Status
Home
Events
OneSport
Events Menu
Dashboard
Email Management
Master Export Templates
Master Event Form Options
Global PINs
Settlements
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