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  • Contact Us
  • Login
  • Home
  • Glossary
  • Noticeboard
    • IMPORTANT: Update to OST System - Display of Passwords
    • IMPORTANT: Update to Classic System - Display of Passwords
    • IMPORTANT: Update to Classic System - Member Search Field Functionality
    • Browse Button Not Appearing in Classic Console
    • Updating your Website Links to 'SportsTG'
    • Update On Braintree Fraud Protection
    • Important Updates On Our New Brand
    • Change in Support Phone Number
  • Membership
    • Classic
      • Setting Up Your Membership
        • Step 1: Setting up the Member Options
        • Step 2: Setting up the Subscription Options
        • Step 3: Adding Custom Fields
        • Step 4: Member Types
        • Step 5: Setting Up Subscriptions
        • Step 6: Registration Declarations
        • Step 7: Members Portal Setup
        • Step 8: Testing the Members Form and Setting it Live
        • Step 9: Linking to the MemberDesq Portal
        • Membership Redesign Comparison New
      • Members
        • Dashboard
        • Members Listing
          • Member Records
          • Member Statuses
          • Adding a New Member
          • Linking Members
          • Merging Member Records
          • Viewing Member History and Notes
          • Making a Member Financial
          • Making Members Financial - Linked Members
          • Deleting a Member
        • Member Types (Default)
          • Adding a Member Type
          • Viewing Members by Member Type
          • Transferring Member Types
          • Viewing Unattached Members
          • Adding a Member Type to a Member Group
          • Adding a Member Type to a Distribution List
        • Member Groups
          • Adding & Amending Member Groups
          • Adding/Removing Members from Groups
          • Bulk Removing Members from a Group
        • Member Qualifications
          • Member Qualifications - Adding, Copying, Editing
          • Attaching a Member to a Qualification
        • Distribution Lists
          • Adding a Distribution List
          • Copying a Distribution List
          • Adding Members to a Distribution List
          • Sending Email via Distribution List
          • Unsubscribing Members from a Distribution List
          • Allowing Members to join a List
        • Send Email
          • Sending Emails To Members
          • Including Member Information in Emails (Merge Fields)
          • Adding Attachments to Emails
          • Using Campaign Management & Understanding Statistics
          • Campaign Monitor (if enabled)
            • Logging into Campaign Monitor
            • Creating a distribution list for Campaign Monitor
            • Remove subscribers from a distribution list in Campaign Monitor
            • Sending an email through Campaign Monitor
            • Viewing the analytical report from the sent campaign
          • Troubleshooting Guides
            • Emailing blocked servers
            • Sending Emails From Yahoo Email Addresses
            • Why am I Recieving High Bounce Rates for my Email Campaigns
        • Export
          • Member Exports
          • Creating an Export Template
          • Exporting Notes
          • Exporting Qualifications
        • Query Builder
          • Building a Query
          • Editing a Query
          • Building a Query to find New Members
          • Using Queries to Append Members to a Group or Distribution List
        • Registration Declarations
        • MemberDesq
          • Adding a MemberDesq Portal
          • Customising the MemberDesq Portal
          • Narrative Entry Box Title
          • Adding a Custom Page
          • Add Merchandise to Membership Checkout Process
          • Testing a Portal to go Live
        • Network Search (if enabled)
          • Understanding Network Search
          • Network Search and Member Transfers
          • Approving a Transfer
          • Transferred Member Records
        • Options
          • Member Number Allocation
          • Managing Membership Numbers by Member Type
          • Duplicate Verification for Members
          • Creating Note Types
      • Subscriptions
        • Generate Subscriptions
          • Generating a Subscription
          • Generating a Single Subscription
          • Generate Subscriptions - Member Group
        • Manage Subscriptions
          • Understanding Manage Subscriptions
        • Transactions
          • Dashboard
          • Unpaid
            • Pay An Unpaid Transaction
            • Cancelling Unpaid Subscription - Single
            • Cancelling Unpaid Transactions in Bulk
          • Paid
            • Resending a Payment Receipt
            • Cancelling and Refunding a Transaction
          • Cancelled
            • Refunding a Transaction
          • Refunds Listing
            • Viewing Refunds
          • State Payments (if applicable)
            • State Payments (if applicable)
          • Club Payments (if applicable)
            • Club Payments (if applicable)
          • State/Club Payments Received (if applicable)
            • Tiered Organisations Payments Received
          • Payments Received
            • Viewing Payments Received
          • Settlement Reports
          • Export Templates
            • Creating a Transaction Export Template
        • Instalments
          • Introducing Instalments
          • Schedule
            • Understanding Instalment Statuses
            • Viewing Scheduled Instalments
            • Exporting a Sceduled Instalment Report
            • Updating a Credit Card for Scheduled Instalments
            • Processing Rejected Instalments
            • Managing Rejected Instalments
            • Making an Instalment Schedule Inactive
          • Recurring
            • Understanding Instalment Statuses
            • Viewing Recurring Instalments
            • Exporting a Recurring Instalment Report
            • Updating a Credit Card for Recurring Instalments
        • Subscriptions - Types
          • Introducing Subscription Types
          • Adding a Subscription Type
          • Editing a Subscription Type
          • Copying a Subscription Type
          • Setting a Subscription Type Online
          • Ordering Subscription Types
          • Creating an Instalment Schedule
          • Rolling over a Subscription Type
          • Customising Transaction Receipts
          • Setting up Parent/Guardian Approval
          • Setting up Auto Reminders
          • Distributing Subscription Types
          • Exporting Subscription Types
          • Archiving Subscription Types
        • Subscriptions - Categories
          • Introducing Subscription Categories
          • Adding a Subscription Category
        • Subscriptions - Tags
          • Introducing Subscription Tags
          • Adding a Subscription Tag
        • Options
          • Changing Absorption Rates
          • Financial End Date Options
          • Setting up Tax Options
          • Automatic Members Advice Email
      • Classic Membership - Troubleshooting Guide
        • When will Member Number be applied?
        • Cannot edit a members Member Type in their record
        • How Do My Members Change Their Payment Details
    • OneSport
      • Getting Started
        • 1. Logging In
        • 2. Setting Up the Membership Portal
        • 3. Setting Up Questions
        • 4. Setting Up Forms
        • 5. Adding a Member Type
        • 6. Adding a Subscription Type
        • 7. Absorption Rates
        • 8. Submitting Bank Details
      • OST Members Dashboard
      • Members
        • Activating all Online Members in Bulk
        • Adding a New Member
        • Adding Member Links
        • Cancelling a Subscription from the Member Record
        • Generating Subscriptions for Members
        • Member Listing Filter
        • Member Status
        • Member Subscription Information
        • Members Transactions
        • Multiple Registrations within different Organisations
        • Multiple Registrations within the same Organisation
        • OST Merging Member Records
        • Pay Outstanding Subscriptions from the Membership Portal
        • Paying and Activating a subscription from the Membership Portal
        • Refund a Transaction
        • Unlinking Members from Primary Account
        • View, Edit or Delete a Member Type
        • Viewing Member History
        • Viewing the Member Record
        • Exports
          • Basic and Full Member Exports
          • Exporting Member Groups
          • Active Subscriptions Export
      • Member Types
        • Adding a Member Type
        • View, Edit Or Delete A Member Type
        • Archiving A Member Type
        • Unarchiving A Member Type
        • Removing A Member Type From A Member Record
        • How Do I Set Up Membership Number Options?
        • Member Form Export
      • Member Groups
        • Creating Member Groups
      • Subscription
        • Subscription Categories
          • Creating a Subscription Category
          • Setting a Subscription Category to display on the Membership Portal
          • Syndicating or Distributing a Subscription Category
          • Removing a Subscription Category from Display
        • Subscription Types
          • Adding a Subscription Type
          • Subscription Types Without A Fee
          • Absorption Rates
          • Syndicating Vs Distributing Subscription Types
          • Assigning a Subscription to a Subscription Category
          • Removing an Individual Subscription Type from a Subscription Category
          • Archiving A Subscription Type
      • Financial
        • Cancel & Refund A Subscription
        • Cancel Unpaid Subscriptions On Bulk
        • Export Refund Listing
        • Pay & Activate A Subscription
        • Paying A Subscription From Subscription Listing
        • Payments Listing
        • Resending A Payment Receipt
        • Settlement Report (PDF) and Export (CSV)
        • Subscriptions Export
      • Email Management
        • Distribution List Set Up
        • Adding And Unsubscribing Members
        • Adding / Removing Members From A Distribution List
        • OST Email Merge Fields
        • Sending An Email
        • Sending An Email Via Member Group
        • Copying HTML From Classic To One Sport Technology
        • Troubleshooting Guides
          • Why am I Recieving High Bounce Rates for my Email Campaigns
          • What is a Soft Bounce / Hard Bounce / Opt Out?
          • Best Practice EDM Specifications
          • Reducing Bounce Rates for your emails
          • Sending Emails From a Yahoo Email Address
      • Portal Options
        • Setting Up The Membership Portal
        • Additional Pages
        • Membership Numbers
        • Turning Off Member Portal 'Register' Button
      • Transfers
        • Understanding Network Search
        • Requesting A Transfer
        • Approving A Transfer
        • Rejecting A Transfer
        • Applying A Filter To The Transfer Listings
        • Exporting The Transfer Listing
      • OneSport Membership - Troubleshooting Guide
        • How Do I Add Another Administrator To Access My Club's Database?
        • Where Do I Locate A Members Financial End Date?
        • How Do I Access One Sport Technology (OST)?
        • Why Do Members Have To Have An Email Address?
        • What Are The Supported Internet Browsers?
        • Why Doesn't A $0.00 Subscription Type Display On The MemberDesq Portal?
        • How Do My Members Change Their Payment Details
  • Shop
    • Classic
      • Order Management
        • Changing the Status of an Order
        • Resending Order Confirmation Emails
        • Viewing Orders
        • Filtering Shop Orders by Date
        • Printing Packing Slips
        • Adding a Note to an Order
        • Emailing a Customer
        • Editing an Order
        • Exporting Orders
        • Completing an Order
        • Mass Update of Order Status
        • Cancelling an Order
        • Issue Refund
          • Processing a Refund
          • Refunding a Cancelled Order
        • Refunds Listing
          • Viewing Refunds
        • Settlements
          • Viewing Settlement Reports
        • Create Order
          • Creating an Order
        • Pending Orders
          • Pending Orders
      • Products
        • Products
          • Activating Products
          • Adding a Product
          • Editing a Product
          • Adding Images to a Product
          • Setting the Was Price
          • Setting Up the Units Grid
          • Copying a Product
          • Deleting a Product
          • Setting Up Member Pricing
          • Adding a Custom Field to a Product
          • Setting Sold Out Items to Display
          • Categorising Products by Gender
          • Exporting Products
        • Product Categories
          • Adding a Product Category
          • Editing a Product Category & Subcategory
          • Transferring Product Categories
          • Adding a Slideshow
        • Product Subcategories
          • Adding a Subcategory
          • Editing a Product Category & Subcategory
        • Product Reviews
          • Introducing Product Reviews
          • Responding to Product Reviews
      • Analytics
        • Dashboard
          • Using the Dashboard
        • Transactions Analysis
          • Using Transactions Analysis
        • Sales Analysis (Product)
          • Using Sales Analysis
        • Sales Analysis (Size/Colour Breakdown)
          • Using Sales Analysis
        • Orders Heat Map (Global)
          • Using the Orders Heat Map
        • Orders Heat Map (Aus)
          • Using the Orders Heat Map
      • Shop Settings
        • Options
          • Introducing Shop Options
          • Shop Options
          • Other Options
          • Setting up Conversion Tracking
          • Members Options for Shop
          • Customising Member Login Text
          • Customising Shop Receipts
          • Setting Up Pagination
          • Pop Up Window
        • Facebook
          • Facebook & Mobile
        • Mobile
          • Facebook and Mobile
        • Postage Settings
          • Setting Postage Options
        • Additional Information
          • Additional Information
        • Help Centre Topic Groups
          • Adding a Help Centre Topic Group
        • Help Centre Topics
          • Adding a Help Centre Topic
      • Marketing
        • Promotions
          • Setting Up a Promotion Code
          • Setting Up Unique Promotion Codes
          • Uploading Promotion Codes
        • Discounts
          • Setting Up Discounts
        • Bulk Buys
          • Setting Up Bulk Buy Promotions
        • Free Postage Campaigns
          • Setting Up a Free Postage Campaign
      • Classic Shop - Troubleshooting Guide
        • How to Deal With International Orders and Suspect Transactions
        • Shop Window
        • Image Specifications
        • How Do I Test My Shop And Set It Live?
        • How do I Change the TimeZone that is Set in my Shop?
        • What Is A Meta Tag And How Can I Use It On My Shop Page?
    • OneSport
      • Analytics
        • Sales Analysis
          • Product Analysis
          • Sales Analysis
      • Order Management
        • Orders
          • Order Status
          • Viewing Orders
          • Updating Shipping Information on an Order
          • Adding Notes to an Order
          • Updating Order Status
          • Refunding an Order
          • How to Filter Orders
          • Exporting Orders
          • Print Packaging Slips
          • Emailing Customers
          • How to Mark an Item as Paid for Payment on Invoice (if enabled)
          • Order Exports
        • Gift Vouchers
          • Viewing Gift Vouchers
          • Viewing Gift Voucher Usage
          • Reconciling Gift Vouchers Who Have Recently Purchased
        • Refunds
          • View and Export Refunds
        • Settlements
          • Viewing and Exporting Settlement Reports
          • Ecommerce Chargeback Process
          • Viewing Payment on Invoice Settlements
        • Create Order
          • Creating an Order
      • Inventory Management
        • Products
          • Products
            • Adding a Product
            • Description Tab
            • SEO Tab
            • Postage Tab
            • Images Tab (Size Chart)
            • Personalized Tab
            • Personalise Your Items - What We Require
            • Recommended Tab
            • Adding a Product Image
            • Image and Copy Guidelines
            • Adding and Editing SKUs
            • Product Display Status
            • Bulk SKU Update via Excel Spreadsheet
            • Bulk Product Creation Via Excel Spreadsheet
          • Product Badges
            • Adding Product Badges
            • How to enabled Pre-Order Badge on Products
            • How to add Limited Stock Badge to your products
          • Product Brands
            • Adding a Brand Badge
        • Categories
          • Creating a Category and Subcategory
          • Adding or Editing Products to a Category
          • How to Create a 'Members Only' Category
          • Adding a YouTube Video to a Category
      • Promotions
        • Discounts
          • Discounts and Generic / Unique Codes
          • Selecting Product Restrictions on Promotions
          • How to Upload your Own Unique Promo Codes
          • Deactivation of an Individual Unique Code
          • Bulk Deactivation of Unique Codes 
          • Including Discounts for Both Public and Members
          • How to create a Free Shipping Campaign with a minimum order spend
        • Bundle Buys
          • Bundle Buy
        • Buy "X" Receive "Y"
          • Create a Buy "X" Receive "Y" Promotion
      • Shop Settings
        • Options
          • Shop Settings
            • General Tab
            • Shop Options Tab
            • Toggle for Shipping Confirmation emails
            • Other Options Tab (Privacy Policy, Mailing List) 
            • Gift Vouchers
              • Adding Gift Voucher functionality 
              • Managing your gift vouchers
              • Reconciling Gift Vouchers who have recently purchased
              • Identifying Gift Vouchers - Usage
          • MemberDesq
            • Members Tab
        • Design
          • Layout Images
            • Layout Images
            • Layout Image Specifications (From logos to background images)
          • Customised Emails
            • Creating Customised Emails
            • How to Edit your Customised Emails
          • Homepage Tiles
            • How to Update your Homepage tiles
          • Slider Management
            • Slider Management
          • Footer
            • Footer Image
          • Confirmation Message
            • What to include in a Confirmation Tab
          • Pop-Up Window
            • Pop Up Window Tab
        • Fulfilment
          • Postage Settings
            • Configuring your Postage Options
          • Postage Options
            • Configuring your Postage options
            • How to Set Up Your Table of Shipping Rates
          • Click and Collect
            • Setting up Click & Collect
            • Viewing Click and Collect orders
            • Processing Click and Collect orders
            • How to activate Product Exclusions for Click & Collect
        • Help Centre & Additional Pages
          • Help Centre Topic Groups
            • Configuring your Customer Service Help Centre
          • Help Centre Topics
            • Configuring your Customer Service Help Centre
          • Additional Pages
            • Additional Pages
      • Shop Membership
        • Shop member account creation
        • Creating shop member type and subscription 
        • Activating a shop member
      • OneSport Shop - Troubleshooting Guide
        • Fraudulent Transactions
        • Events Cross Selling
          • Refunding Merchandise Sold In Event Forms
          • Why have I not received my funds for any Merchandise sold?
          • How do I set up my donation items to have No Postage Required?
          • Why Is My Merchandise Not Appearing On My Events Form?
        • How to create 'Members Only' products
        • How to Export your product SKUs
        • How to Set up Pack Products
        • Importance in Meta Tags and How to Include Them
        • Personalise your items - what we require
        • Gift Vouchers - How it works
        • How to Hide Best Sellers on your Homepage
        • How to fix if my homepage tiles do not link to correct category
        • How to integrate live chat with your Shop
        • How to update your Order Email
        • How to Export your Mailing List
        • Setting Up An Email Subscribe Database
        • Setting up Mandrill for Email Confirmation Receipts
        • How do I include merchandise in my members registration form ?
        • Image Specifications
        • How do I report an issue?
        • Tracking, Conversion & Remarketing Activities
          • Insert Google Analytics Tracking into your Shop Console
          • JavaScript Vs Iframe Within STG
          • Insert Facebook Tracking Pixels
        • How to include a Facebook Tracking ID
        • What does Facebook Tracking Pixel Track
        • Reconciling Settlement Report To Products Sold
        • Membership & Event merchandise cross sell check list
  • Auctions
    • Setting Up Your Online Auction Site
      • Step 1: Setting Up Your Portal
        • Complete General Options Page
        • Welcome & What's New Messages
        • Complete Dedicated Auction Options
        • Complete Other Options
        • Automatic Memberships Transfer
        • Customising the Invoice
        • Customising the AuctionDesq Portal
        • Including Images in Your Welcome Page
      • Step 2: Set Postage Options
        • Adding a Postage Option
      • Step 3: Set Up Categories
        • Adding an Auction Category
      • Step 4: List Your Items
        • Adding an Auction Item
      • Step 5: Setting the Auction Live
        • Setting a Group of Items Live
        • Setting an Auction Item Live
    • Lots
      • Adding an Auction Item
      • Copying an Auction Item
      • Understanding Buy Price & Verification Bid
      • Setting Postage Options for an Item
      • Image Dimensions for Auction Items
      • Setting a Group of Items Live
      • Setting an Auction Item Live
    • Listings
      • Editing a Listed Item
      • Removing an Auction Item
      • Items that don't Sell
      • Viewing Bids on Items
    • Categories
      • Copying a Category
      • Transferring Auction Categories
      • Adding an Auction Category
    • Subcategories
      • Adding an Auction Subcategory
    • Postage Options
      • Adding a Postage Option
      • Changing the Status of a Postage Option
      • Copying a Postage Option
    • Members
      • Editing an Auction Member
      • Emailing an Auction Member
      • Deleting an Auction Member
      • Exporting Auction Members
      • Searching for an Auction Member
      • Viewing Frequent Bidders
      • Viewing Frequent Buyers
      • Reset Auction Members Details
    • Email
      • Emailing All Auction Members
    • Transactions
      • Tracking Auction Payments
      • Completing a Transaction
      • Exporting Transactions
      • Cancelling a Transaction
      • Resending a Receipt
    • Settlements
      • Understanding Auction Settlements
    • Options
      • Complete General Options Page
      • Welcome & What's New Messages
      • Complete Dedicated Auction Options
      • Complete Other Options
      • Automatic Memberships Transfer
      • Customising the Invoice
      • Customising the AuctionDesq Portal
      • Including Images in Your Welcome Page
    • Tasks
      • How do I alter the title of the Auction?
      • How do I alter the end date or time of an Auction item?
      • How do I alter the reserve price of an Auction item?
      • Update Timezone for Daylight savings
    • Auctions - Troubleshooting Guide
      • What is a Reserve?
      • What is a Buyer's Premium?
      • What is Overtime Bidding?
      • Payment Processing
  • TicketDesq
    • Setting Up Your TicketDesq Event
      • 1. Creating a TicketDesq form
      • 2. Setting Up Your Form
      • 3. Ticketholder Options
      • 4. Adding an Inventory Type
      • 5. Adding Inventory
      • 6. Setting up Other Information Section
      • 7. Adding Additional Questions
      • 8. Adding A User
      • 9. Testing the TicketDesq Form & Going Live
    • Dashboard
      • Dashboard Functionality
    • Ticketholders
      • Promoting and Cancelling Ticketholders
      • Ticketholder statuses
      • Resending booking confirmation
      • Editing a Ticketholder
      • Exporting Ticketholders
    • Tickets
      • Resending tickets
      • Exporting Tickets
    • Book
      • Booking tickets through the back end
    • Ticket Changes (if enabled)
      • Ticket Changes
    • Basic Information
      • Ticketdesq Images
    • Ticketholder Options
      • Personal Information
    • Email Ticketholders
      • How Do I Send an Individual Email?
      • How Do I Send a Group Email?
      • How Do I Add My Ticketholders Information to an Email?
    • Inventory Types
      • Adding Inventory
      • How do I create Member Only Inventory?
      • Monitoring Ticket Levels
      • Increasing and Decreasing Ticket Quantities 
    • Inventory
      • Adding an Inventory Type
      • Setting Up Your Ticket
    • Other Information Sections
      • Setting up Other Information Section
    • Other Information
      • Adding Additional Questions
    • Export Templates
      • Creating an Export Template
    • Issue Refund
      • Refunding Tickets
    • Settlements
      • Viewing Settlements
    • Users
      • Adding A User
      • User Permissions
  • Events
    • Classic
      • Setting up your Event
        • Step 1: Creating the Event
        • Step 2: Setting up Basic Information
        • Step 3: Customising the Design of the Form
        • Step 4: Setting Registrant Information Options
        • Step 5: Creating the Entry Form Questions
        • Step 6: Adding Entry Types
        • Step 7: Adding Merchandise to the Form
        • Step 8: Testing Your Event & Setting It Live
      • Dashboard
        • Event Dashboard
      • Entrant Overview
        • Understanding the Entrants Overview
      • Entrants
        • Confirmed Entrants Listing
        • Viewing Entrants
        • Withdrawing and Refunding an Entrant
        • Edit An Entrant's Entry Type
        • Re-sending Receipt
        • Sending a Follow up Email to Pending Entrants
        • Exporting Entrants
        • Exporting Entrants - Event Day
      • Add Entrant
        • Adding An Entrant
      • Basic Information
        • Bib System
          • Setting up the Bib System
          • Allocating Bibs To An Entrant Automatically
      • Registrant Information Options
        • Registrant Information Options
      • Additional Information
        • Adding Additional Information
      • Entry Types
        • Adding an Entry Category
        • Adding an Entry Type
        • Copying an Entry Type
        • Early Bird and Late Entry Pricing
        • Entry Type Eligibility Criteria
        • Setting up Receipts & Attachments
        • Entry Type Mass Update Function
        • Google Adwords
        • Events Member Email Merge Fields
      • Question Sections
        • Adding Question Sections
        • Copying Question Sections
      • Entry Form Questions
        • Adding an Entry Form Question
      • Query Builder
        • Introducing Events Query Builder
        • Building a Query
        • Editing a Query 
        • Exporting Entrants using a Query
      • Merchandise
        • Adding a Merchandise Item
        • Merchandise Reporting
      • Teams
        • Setting Up Team Entry
        • Managing Teams
      • Email
        • Emailing Event Entrants
        • Viewing Emails Sent to Entrants
        • Events Member Email Merge Fields
      • Refund Listing
        • Refunds Listing
      • Settlements
        • Viewing Event Settlements
      • Transfer Entrants
        • Post Event Member Transfer
      • Export Templates
        • Events Export Templates
      • PIN Management
        • Overview
          • PINs and Discounts on Classic events
        • PIN Masters
          • Creating a Master 'Generic' Promotional PIN 
        • PIN Managers
          • PIN Managers for Classic Events
          • Emailing PIN Managers Access Details for the PIN Portal
        • PIN Sets
          • Creating Multiple 'Unique' Promotional PINs
          • Allocating PINs from a PIN Set to an entrant
        • Other PIN Types
          • Creating 'Generic' Promotional PIN for a single Entry Type 
          • Creating 'Unique' Promotional PIN for a single Entry Type 
      • Upload
        • Uploading Entrants
      • Race Results
        • Uploading Race Results
      • Troubleshooting Classic Events
        • I can't see any entry types when I select Register Here
        • Entrants cannot reach the payment screen and are sent back to Home Page
        • Entrants cannot enter card details
        • Event is currently Offline or Closed
        • Entrants Are Linked to the Wrong Members
    • OneSport
      • Standard Event
        • Step 1: Creating the Event
        • Step 2: Setting up Basic Information
        • Step 3: Customising the Design of the Form
        • Step 4: Setting Entrant Options
        • Step 5: Creating Additional Entry Form Questions
        • Step 6: Adding Entry Categories and Types
        • Step 7: Adding Merchandise to the Form
        • Step 8: Testing your Event and Setting it Live
      • Multi-Event
        • Step 1: Creating The Event
        • Step 2: Setting Up Basic Information
        • Step 3: Customising The Design Of The Form
        • Step 4: Setting Entrant Options
        • Step 5: Creating Entry Form Questions
        • Step 6: Setting Up a Maximum Fee For The Event
        • Step 7: Adding Entry Categories and Types
        • Step 8: Adding in Sports and Events
        • Step 9: Creating Additional Entry Form Questions
        • Step 10: Adding Merchandise to the Form
        • Step 11: Testing Your Event and Setting it Live
        • Adding an entrant to an Individual Event
      • Dashboard
        • Dashboard
        • Event Dashboard
      • Entrant Overview
        • Entrants Overview
      • Entrants
        • Entrants
        • Adding an Individual Entrant
        • Entrant Upload
        • Change the Entry Type of an Entrant
        • Refunding an Entrant
      • Teams
        • Enabling Teams to Register For Your Event
        • Managing Teams
        • How Your Entrants Can Register a Team
        • How Team Captains Can Manage Their Teams
      • Event Options
        • Basic Information
          • Basic Information 
        • Entrant Options
          • Entrant Options
        • Bib System (if enabled)
          • Creating a Bib Counter
          • Resetting Bib Counters
          • Testing your Bib Counter
        • Additional Pages
          • Additional Pages
      • Questions
        • Sections
          • Sections
        • Questions
          • Questions
      • Entry Types
        • Categories
          • Entry Categories
        • Types
          • Entry Types
          • Entry Type Mass Update
          • Creating Generic PINs
          • Event Email Confirmation Merge Fields
      • Refunds
        • Viewing Refunds that have been processed within an Event Form
        • Processing a Refund
      • Settlements
        • Event Settlements
      • Export Templates
        • Export Templates
      • PIN Management
        • Overview
          • Introducing PIN Management
          • PIN Management Terms
        • PIN List
          • Using your Pin List
        • PIN Masters
          • Using Master PIN Codes
        • PIN Managers
          • Adding a PIN Manager
          • Using Unique/Individual PIN Codes
          • Emailing PIN Managers Details About PIN Portal
          • Accessing PIN Manager Portal (Front End)
        • PIN Sets
          • Creating a PIN Set
        • Other PINs
          • Creating Generic PINs
      • Events Menu
        • Email Management
          • Distribution Lists
            • Creating a Distribution List
          • Send Email
            • Sending an Email
          • Campaign Management
            • Campaign Management Statistics
        • Master Export Templates
          • Creating a Master Export Template
          • Using Master Export Templates
        • Master Event Form Options
          • Editing your Event Form Options
        • Global PINs
          • Creating Global PINs
        • Settlements
          • Viewing all of your Event Settlements
      • Selling Merchandise within your Event
        • How do I add merchandise items to my Event form?
        • Why Is My Merchandise Not Appearing On My Events Form?
        • How do I set up my donation items to have No Postage Required?
        • Why have I not received my funds for any Merchandise sold?
        • Refunding Merchandise Sold In Event Forms
      • Charity (Fundraising) Integration
        • Adding a New Charity Using Just Giving
        • JustGiving - Mandatory Fields
        • Adding a New Charity using Virgin Money Giving
        • Virgin Money Giving - Mandatory Requirements
        • Using the Charity Integration (Front End)
      • Tracking, Conversion & Remarketing Activities
        • Using Google Analytics Flow Visualisation
        • Adding Tracking/Conversion/Remarketing to Your Event Forms
        • JavaScript Vs iFrame Within SportsTG
      • Troubleshooting Guides
        • I need to Refund Merchandise Sold In My Event Form
        • Why have I not received my funds for any Merchandise sold?
        • How do I set up my donation items to have No Postage Required?
        • Why Is My Merchandise Not Appearing On My Event Form?
        • Why Are My Entry Types Not Appearing
        • How Do My Entrants Change Their Payment Details
  • Competitions
    • Classic
      • Setting Up Your Competition
        • 1. Set up the Sports Portal Settings
        • 2. Review (and edit) the Sport Settings
        • 3. Review the Organisations Listing
        • 4. Creating and Uploading a Fixture Template
        • 5. Setting up Venues
        • 6. Creating Venue Availability
        • 7. Adding a new Season
        • 8. Adding a New Competition
        • 9. Adjusting the Settings for the Competition
        • 10. Adding Clubs to a Competition
        • 11. Adding Teams to a Competition
        • 12. Generating Fixtures
        • 13. Publishing Fixtures and/or Results Online
      • Portal Settings
        • Set up the Sports Portal Settings
      • Sports
        • Review (and edit) the Sport Settings
      • Fixture Template
        • Creating and Uploading a Fixture Template
      • Officials
        • Adding an Official Type
        • Adding Officials
      • Venues
        • Setting up Venues
        • Fixture Grid
          • Using the Fixture Grid
      • Organisations
        • Adding Clubs and Organisations
      • Seasons
        • Adding Seasons & Exception Dates
        • Editing a Season
        • Deleting & Archiving a Season
      • Competitions
        • Dashboard
          • Dashboard
        • Clubs
          • Adding Clubs and Organsiations
        • Teams
          • Adding a Team
          • Seeding Teams
          • Adding / Removing a Point Adjustment
        • Rounds
          • Adding a Round to a Competition
          • Editing a Round in a Competition 
          • Publishing a Competition Fixture 
          • Publishing Results
        • Fixtures
          • Adding a Fixture
          • Assigning an Official to a Fixture
          • Using the Fixture Grid 
          • Seeding Teams
          • Deleting Fixtures
        • Results
          • Adding Players to a Competition 
          • Adding Player Statistics
          • Entering Results
        • Finals
          • Generating Finals
          • Cross-Division Finals Series
        • Options
          • Options
          • Competition Types
      • Team Administrator Help
        • Viewing Team Fixtures
        • Printing Fixtures
        • Printing a Competition Ladder
        • Viewing a Venue Location
        • Adding Players to a Team
        • Copying Players from Rounds 
        • Printing a Team Sheet
        • Entering Match Results
        • Entering Player Statistics
        • Entering Match Statistics 
        • Different Portal Controls
      • Classic Competitions Troubleshooting
        • Bye Points aren't calculating
        • Match Results are not Displaying Accurately
        • Points aren't calculating as Set in the Options
    • OneSport
      • Setting Up Your Competition
        • 1. Set up the Sports Portal Settings
        • 2. Review (and edit) the Sport Settings
        • 3. Review the Organisations Listing 
        • 4. Creating and Uploading a Fixture Template
        • 5. Setting up Venues
        • 6. Creating Venue Availability
        • 7. Adding a new Season
        • 8. Adding a New Competition
        • 9. Adjusting the Options for the Competition
        • 10. Adding Clubs to a Competition
        • 11. Adding Teams to a Competition
        • 12. Generating Fixtures
        • 13. Publishing Fixture and/or Results Online
      • Settings
        • Set up the Sports Portal Settings
      • Sports
        • Review (and edit) the Sport Settings
      • Reports
        • Reporting
        • Reporting on Fixtures and Results
        • Basic Player Statistics Reports
        • Match Specific Statistics Report
        • Reporting on Officials
      • Organisations
        • Review the Organisations Listing 
      • Officials
        • Adding Official Types and Officials
        • Allocating Officials to Fixtures
        • Exporting Officials
      • Fixture Templates
        • Creating and Uploading a Fixture Template
      • Fixture Grid
        • Fixture Grid 
      • Venues
        • Setting up Venues
        • Creating Venue Availability
      • Seasons
        • Adding a new Season
      • Competitions
        • Manager
          • Manager
        • Dashboard
          • Dashboard
        • Clubs
          • Adding Clubs to a Competition
        • Teams 
          • Adding Teams to a Competition
          • Points Adjustment Tool (Teams)
        • Rounds
          • Adding a Round to a Competition
          • Publishing a Competition Fixture
          • Generating Finals
        • Fixtures & Results
          • Generating Fixtures
          • Publishing Fixture and/or Results Online
        • Options
          • Options
      • Club Dashboard
        • Logging In
        • Exporting Fixtures for a Competition
        • Exporting Fixtures for a Club
        • Exporting Fixtures For A Team
        • Exporting Fixtures by Venue
        • Viewing Unsubmitted/Overdue Results, Statistics & Team Sheets
        • Creating/Managing Club Dashboard Logins
      • Team Administrator Help
        • Viewing Points Adjustments
        • Submitting Results
        • Confirming Results
        • Adding Players to a Team Sheet
        • Copying a Team Sheet 
        • Exporting a Team Schedule
        • Exporting Fixtures
        • Exporting Match Report (Fixture Report)
  • Websites
    • Site 1.0
      • Getting Started
        • Step 1: Setting the Basic Information
          • Basic Information
        • Step 2: Formatting your Website Design
          • How do I change the colour scheme of my website
        • Step 3: Adding Pages
          • Template Options
            • What is a Club Directory?
            • Adding a Members-Only Section
            • Adding & Editing News Items
            • Recognise your Sponsors
            • Adding Useful Links for your Readers
            • Adding Profiles to your Website
          • User Defined Data (Custom Pages)
            • Category
            • Items
        • Step 4: Going Live
          • Using your existing domain name with your Sports Technology Group website
          • How do I set my website live?
          • Improving Search Engine Rankings
          • How do I get a domain name?
          • Can I start building my site whilst I set up my domain name?
          • Can I view my site if I don’t have the domain name set up yet?
          • Can I view how many people have looked at my website?
      • Website Images
        • How to Insert an Image
        • What Size Should My Images Be?
        • What Format Should My Images Be In?
      • Uploading Documents
        • Uploading Documents
        • Uploading a PDF or other document types
      • Troubleshooting Guide
        • I am not seeing what I have just added, why?
        • Why are only certain fonts available?
        • What is a Meta Tag and how can I use them on my Website?
        • How do I link Twitter to my website?
        • How do I Delete a News Item?
    • Site 2.0
      • Getting Started
        • Step 1: Logging In
        • Step 2: Adding a Header Image
        • Step 3: Adding a Background
        • Step 4: Website Settings
        • Step 5: Setting Up your Home Default Page
        • Step 6: Setting Up an Image Gallery 
        • Step 7: Adding a Page
        • Step 8: Adding an Element
        • Step 9: Adding content to a HTML page
        • Step 10: Adding an Image to a Page
        • Step 11: Going Live
      • User Guides
        • Add State/National News To Your Club Website
        • Adding Documents to Document Library 
        • Adding a Calendar
        • Adding News Categories
        • Sample Images for Club Use
        • Changing the Font and Colour Scheme
        • Page Management
        • Page Layout
    • SitePro
      • User Guides
        • How do I update the Website Logo?
        • Tabs System
        • Adding a List Gallery for a Gallery Rotator Module
        • Embedding a YouTube Video into your Website
        • How Do I Add A Link
        • Setting Up Page Permissions
        • Logging In
        • Copying An Existing Page
        • Create a New Page
        • Update Website Background
        • Adding a Content Module
        • Adding a News Story
        • Adding a Facebook Pixel to your Page
        • Creating a News Category
    • Troubleshoot Your Website
      • What Website Type Do I Have?
      • Update your DNS records
      • Updating Your Website Links to 'SportsTG'
  • Tools & Administration
    • Tools
      • Classic
        • Documents
          • Listing
          • Document Types
        • Image Gallery
          • Images
          • Image Types
        • User Defined Data
          • Category
            • Adding a Menu Option Only Page
            • Adding a Category to your Member Portal or Online Shop
          • Items
            • How to Delete a Menu Item
        • Email Templates
          • How do I set up an email template?
          • Email Templates – HTML or Plain Text?
        • Email Databases
          • Append File to Database
            • Appending Email Recipients to an Email Database
          • Export Database
            • Exporting an Email Database
          • Remove Duplicates
            • Removing Duplicates from an Email Database
          • Unsubscribe Members
            • Unsubscribe Members
          • Generate Campaign
            • Generating A Campaign
            • Merge Fields for Email Databases
          • Manage Campaign
            • Managing Email Database Campaigns
          • Restart Campaign
            • Restarting an Email Campaign
        • Reserved Seating
          • Sections
            • Creating a Seating Section
            • Reserved Seating - Upload Seating Bays - Template 
          • Edit Sections
            • Edit Reserved Seating Sections - Add or Remove a Seat
            • Reserved Seating - Update Status
          • Types
            • Reserved Seat Types
        • Barcodes
          • Manage Barcode Sets
            • Managing Barcode Sets
          • Manage Barcodes
            • Managing Individual Barcodes
        • Themes
          • Adding a Theme
        • Finder (if enabled)
          • Profile
            • Entering Club Information
          • Question Sections (if enabled)
            • Setting Up Question Sections
          • Questions
            • Setting Up Questions
          • Product Groups (if enabled)
            • Setting Up Product Groups
          • Products
            • Setting Up Products
            • Attaching Organisations to a Product
          • Answers
            • Updating the Answers for your Club Finder
          • Appearance (if enabled)
            • Updating the Club Finder Appearance
        • Troubleshooting Guide
          • Best Practice EDM Specifications 
          • Can I find out how many people opened an email sent to an Email Database?
          • Can I stop an email campaign?
          • How do I include an attachment in an email?
          • Sending Emails to Members
          • What’s a Hard Bounce/Soft Bounce/Opt Out?
      • OneSport
        • Email Templates
          • Email Templates
        • Email Tools
          • Campaign Monitor
            • Campaign Monitor Account Settings
            • Adding Distribution Lists
            • Appending Recipients to your Distribution List
            • Creating your Email Template
            • Generating Your Campaign
            • Managing Your Campaign
          • Transactional Email Log
            • How to search transactional emails
        • Documents
          • Listing
            • Document Listing
          • Types
            • Document Types
        • Themes
          • Themes
        • Jobs
          • Job Listing
    • Administration
      • Classic
        • Details
          • Updating Contact Details
          • Updating Your Bank Details for a Classic Console
        • Users
          • Adding Users
        • Membership Data Import
          • Membership Data Import
        • Custom Fields
          • Adding Custom Fields
        • Credit Card Gateway
          • Testing the MemberDesq Form and Setting it Live
        • Troubleshooting Guide
          • Test Credit Card
      • OneSport
        • Organisation Details
          • Updating Organsiation Details
          • Updating Bank Account Details in Your One Sport Console
        • Form Listing
          • Setting Up Forms
        • Question Listing
          • Question Listing
        • User Fields
          • Setting User Fields
        • Security
          • Security Roles
            • Assign Administrator Access to a Member
          • Custom Roles
            • Creating Customised User Permissions
        • Member Options
          • Note Types
            • Creating Note Types
          • Transfer Notifications
            • Transfer Notifications
      • Updating Your Bank Details with SportsTG
      • Adding a New Club or Organisation
      • Bulk Refund Process- Classic Members
      • Bulk Refund Process- Classic Events
      • Bulk Refund Process- OST Members
      • Bulk Refund Process- OST Events
  • Sports Specific Information
    • Athletics
      • Events OST
        • Setting Up Your Event
          • Step 1: Creating the Event
          • Step 2: Setting up Basic Information 
          • Step 3: Customising the Design of the Form
          • Step 4: Setting up Meet Manager Integration & Meet Manager Export
          • Step 5: Setting Entrant Options
          • Step 6: Creating Entry Form Questions
          • Step 7: Setting up a Maximum Fee for the Event 
          • Step 8: Adding Entry Categories and Types
          • Step 9: Adding in Event Categories and Events
          • Step 10: Adding Merchandise to the Form
          • Step 11: Testing your Event & Setting It Live
      • Results Manager OST
        • Meets
          • Meets - Explanation & Creation
          • Event Types - Explanation & Creation
          • Divisions - Explanation & Creation
          • Events - Explanation & Creation
        • Results
          • Adding Results via Results Upload
          • Adding a Result Manually
          • Matching Results
          • Accepting Results
          • Deleting a Report or Unmatched Results
          • Approving/Denying a Claim
      • Results Portal OST
        • Searching for Results
        • 'My Page' Results
        • Claim a Result
    • Hockey
      • Competitions - OST
        • Creating a Hockey Competition
          • 1. Set up the Sports Portal Settings
          • 2. Review (and Edit) the Sport Settings
          • 3. Review the Organisations Listing 
          • 4. Creating and Uploading a Fixture Template
          • 5. Setting up Venues
          • 6. Creating Venue Availability
          • 7. Adding a New Season
          • 8. Adding a New Competition
          • 9. Adjusting the Options for the Competition
          • 10. Adding Clubs to a Competition
          • 11. Adding Teams to a Competition
          • 12. Generating Fixtures
          • 13. Publishing Fixture and/or Results Online
    • Baseball
      • Competitions - Classic
        • Setting Up Your Sports Portal Page
        • Sports
        • Sport Settings
        • General Settings
        • Fixture Templates
        • Setting Up Officials
        • Setting Up Venues
        • Setting Up Organisations
        • Reports
  • System Information
    • Why am I Receiving High Bounce Rates for my Email Campaigns
    • Instructions for modifying DNS records
    • PCI Compliance
    • Browse Button Not Appearing in Classic Console
    • Settlement Period
    • Additional Payment Options New
  • System Status
    • Product Updates & Release Notes
    • Service Status
  • Home
  • Events
  • OneSport

Events Menu

Dashboard

Email Management

Master Export Templates

Master Event Form Options

Global PINs

Settlements

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