We are integrated with Zopim live chat https://www.zopim.com/
They provide a different range of packages, however the basic package with 1 user is free.
Once the account has been set up with Zopim, the following steps need to be followed:
The live chat feature will appear on the bottom of the right hand of the screen
You are able to customize and brand the Chat pop up.
Once you have signed up for a Zopim you will be provided the Live Chat Script. All that is required is to copy the series of letters and numbers after the question mark (?) and before the quotation mark (").
Once you have copied this you can insert it into the console by following these steps Shop > Shop Settings > Options > Shop Settings > Other Options > Zopim Live Chat Key > Paste Code > Save
It should appear on your shops front end after a few moments.